Senior Ticketing Coordinator, Milano-Cortina 2026 - Olympic & Paralympic Games

IMG LIVE; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global event experience provider in Milan is seeking a Ticketing Operations Coordinator to manage ticketing for significant events. The ideal candidate will have at least 2 years of experience in ticketing for prestigious sporting events and exceptional skills in customer service and project management. This full-time role offers a competitive salary and the opportunity to work with a passionate team.

Servizi

Competitive salary

Opportunities for professional growth

Competenze

• Minimum 2 years of experience in ticketing for global sporting events.
• Proficiency in event ticketing systems.
• Excellent computer skills, particularly in Excel.

Mansioni

• Coordinate ticketing operations for events.
• Oversee guest support for ticketing issues.
• Collaborate with various teams to improve guest experience.

Conoscenze

Customer service

Project management

Interpersonal communication

Microsoft Excel

Organizational skills

Formazione

Minimum 2 years of ticketing experience

Excellent computer skills

Fluent in Italian and English

Strumenti

Airtable

Event ticketing systems

Descrizione del lavoro

Overview

Who We Are : On Location is a global leader in premium experiential hospitality offering ticketing curated guest experiences live event production and travel management across sports entertainment fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official immersive experiences at marquee events including the Olympic and Paralympic Games FIFA World Cup 2026 Super Bowl NCAA Final Four and more. An official partner and / or service provider to over 150 iconic rights holders such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games) FIFA NFL NCAA UFC WWE and PGA of America the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings Inc. (NYSE : TKO) a premium sports and entertainment company.

Responsibilities

• Ticketing operations for assigned venue clusters planning delivery and support
• Perform audits of hospitality seats and locations in venues
• Coordinate dedicated onsite and remote hospitality guest support for the efficient resolution of any ticketing and access issues
• Support sales process and approve requests from sales teams in reservations systems following established sales rules and focus on revenue targets
• Collaborate with Ticketing Product Inventory Pricing Event Production and Guest Services teams and other Functional Areas as necessary
• Monitor official competition schedules update internal documents when necessary and keep relevant FAs informed of changes
• Produce reports and data analysis as necessary
• Assist in the delivery of digital tickets to clients
• Supervise and motivate any additional ticketing staff that may report to you
• Other ticketing duties as required to support On Location's successful delivery of the Olympic and Paralympic Games project and test events

This job description is not designed to cover or contain a comprehensive listing of the employees activities duties or responsibilities for this job. Duties obligations and activities may change at any time with or without notice.

Qualifications

Required Education and / or Experience Knowledge Skills and Abilities :

• Minimum 2 years of experience in ticketing for the Olympic and Paralympic Games or in other global sporting events with official travel and hospitality providers
• Minimum 2 years of experience with event ticketing systems and databases
• Excellent computer skills with high proficiency in Microsoft Office suite in particular advanced capability in Excel and Airtable
• Knowledge of venue seating configurations
• Proficiency in project management applications
• Strong customer service ethic
• Strong organizational and time management skills with ability to multi-task prioritise and meet deadlines
• Fluent in Italian and English
• Excellent interpersonal skills written and verbal
• Ability to work collaboratively within a team
• Supervise and support junior staff to assist them in succeeding in their assigned missions
• Proactive in identifying areas where more support can be provided to maximise guest experience and achieve revenue targets

Preferred Education and / or Experience Knowledge Skills and Abilities :

• Other languages

Core Values

As the leading experiences company in the world we strive to be the most innovative and passionate the best of the best. We uphold these values in our quest for excellence :

• Exceed all service expectations with our customers our partners and each other.
• Create value by enriching peoples lives.
• Do the right thing and bring others along with us always.
• Propel the power of diversity in thought team and experience.
• Partner to generate win-win solutions.
• Ignite and empower our teams entrepreneurial spirit.
• Exude respect and gratitude treat others as you would want to be treated.

Compensation

Competitive salary commensurate with job position and experience.

On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin disability or genetic information.

Required Experience

Senior IC

Key Skills

Entry Level Sales,Customer Service,Hospital management,Corporate Finance,Lead Generation

Employment Type : Full Time

Experience : years

Vacancy : 1

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