Senior Sales Executive

Chopard Italia S.R.L.; Montà; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Italy seeks a sales professional to manage and develop sales in their Boutique in Milan. This role involves not only meeting sales targets but also ensuring exceptional customer service and managing after-sales processes. The ideal candidate will have experience in luxury retail, strong CRM skills, and the ability to develop client relationships and portfolios. Opportunities for missions beyond the Boutique are also available.

Competenze

• Experience in luxury retail sales.
• Strong customer relationship management skills.
• Proven ability to meet sales targets.

Mansioni

• Sustain and develop sales in the Boutique.
• Maintain operations and administrative tasks.
• Manage after-sales service and client follow-ups.
• Develop client portfolio and manage VIP clients.

Conoscenze

Sales expertise

Customer service

CRM management

Networking

Strumenti

Salesforce

Descrizione del lavoro

Overview

Mission: You will be in charge of generating sales in our Boutique Milan and you may also be assigned to mission(s) anywhere in Italy, or in the world.

Responsibilities

• SALES ACTIVITIES IN THE BOUTIQUE: Sustain and further develop Chopard’s sales in the Boutique. Exceed individual monthly targets set by the Boutique Manager. Proactively work on developing HJ sales.
• MAINTAIN ALL ASPECTS OF BOUTIQUE OPERATIONS: Help towards daily / weekly activities of the Boutiques. General administrative work. Stock checks. Completing of sales stats forms and daily sales sheets. Display activities / Window dressing. Opening / closures. Insurance requirements checks / attention to Boutique security.
• CUSTOMER SERVICE / AFTER-SALES: Booking in of repairs. Estimates approvals. Follow-up with clients. Closing of repairs.
• CRM ACTIVITIES (SALESFORCE): Use of CRM tool (Salesforce). Client management: data quality. Campaigns / opportunities creations.
• CLIENT PORTFOLIO DEVELOPMENT: Proactively act to develop the portfolio. Participate in Chopard events when asked. Be ready to fulfil specific missions which can be outside the Boutique. Develop relationships with Italian Chopard Boutiques team members. Act as ambassador for the brand. VIP clients management.
• Other duties: You may be required to undertake other duties from time to time as we may reasonably require.
• Networking / database development: Whilst you will be part of a team and responsible for daily tasks, part of your mission will be to develop our customer database.