Senior Sales Associate - Boutique Milano

Hermès; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A luxury fashion brand is seeking a Senior Sales Associate in Milan. This role involves assisting clients with personalized experiences, developing a relevant customer portfolio, and leading sales initiatives. Ideal candidates will have a bachelor's degree and strong experience in luxury retail, with a passion for customer service and teamwork. Fluency in Italian and English is essential, with a third language as a bonus.

Servizi

Diversity and inclusion initiatives

Opportunity to work in a luxury environment

Team-oriented culture

Competenze

• Strong experience in direct sales, preferably in luxury goods.
• Professionalism, enthusiasm, and dynamism required.
• Ability to integrate well in a team setting.

Mansioni

• Develop and maintain a relevant customer portfolio.
• Lead complex sales and assist clients throughout their journey.
• Coach junior colleagues and share product knowledge.

Conoscenze

Interpersonal skills

Leadership ability

Customer service orientation

Sales expertise

Fluency in Italian and English

Formazione

Bachelor’s degree in fashion or linguistics

Strumenti

Excel

IT tools

Descrizione del lavoro

GENERAL ROLE

The Senior Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.

MAIN RESPONSABILITIES

Strive to develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image company procedures;

Develop and maintain a relevant customer portfolio through a proper client discovery and a bespoke experience in order to establish long-term relationships and developing new clients;

Build a solid product knowledge, being updated about novelties, prices and stock availabilities;

Lead complex sales and clients’ requests, manage complaints, assist them throughout the entire customer journey including after sales activities;

Actively contribute to business development through proposal of commercial actions;

Collect and update client data, in accordance with privacy policy and company procedures;

Support operation tasks, be aware of company procedures and systems and ensure compliance;

Act as role model for other Sales Associates, coaching junior colleagues, sharing experiences, product knowledge, market trends and best practice.

PROFILE

Bachelor’s degree preferably with a fashion / linguistic focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background : strong experience in the direct sales to clients, preferably in a luxury good boutique, an international experience will be considered a plus;

Proficient with Excel / IT tools;

Have excellent leadership attitude and ability to lead and motivate a team;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements :

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!