Senior Key Account Manager, Supervisor – Trasporti & Logistica

sennder; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading digital freight forwarder in Milan is seeking a Senior Key Account Manager, Supervisor to drive customer growth and service delivery. This pivotal leadership role involves mentoring a team of Key Account Managers while developing strategic relationships with C-Suite executives. Ideal candidates will have over 7 years of relevant experience and exceptional negotiation skills. The company offers a dynamic work culture focused on collaboration, well-being, and personal growth.

Servizi

Performance bonuses

Employee well-being initiatives

Vibrant workspaces with social areas

Competenze

• 7+ years of experience in Key Account Management, Business Development, or Customer Success roles, preferably in logistics or related fields.
• 2+ years of experience leading and developing account teams.
• Proven success in managing enterprise relationships and engaging with executives.
• Fluency in English is required.

Mansioni

• Lead and mentor a team of Key Account Managers.
• Build relationships with executives and decision makers.
• Develop strategic account plans with your team.
• Manage commercial negotiations for sustainable agreements.
• Encourage a data-driven approach in account management.
• Promote digital integrations to improve operations.
• Collaborate with internal teams to support customer projects.
• Serve as a senior escalation point for key accounts.
• Establish best practices and performance standards.

Conoscenze

Key Account Management

Business Development

Customer Success

Leadership

Negotiation

Communication

Data-driven approach

Strumenti

CRM tools (Salesforce)

Descrizione del lavoro

Overview

Join to apply for the Senior Key Account Manager, Supervisor – Trasporti & Logistica role at sennder

sennder is Europe\'s Leading Digital Freight Forwarder. We are moving fast, focusing on the digitalization and automation of road logistics, and building an ecosystem that leads the industry into the 21st century.

The role is located in our Milan office. As a Senior Key Account Manager, Supervisor you’ll work on developing and executing customer growth strategies, ensuring top-tier service delivery, and fostering deeper partnerships with multinational organizations. You will drive the growth and success of our most strategic, high-value accounts by leading and empowering a team of Key Account Managers.

This is a high-impact leadership role requiring a seasoned professional skilled at navigating complex stakeholder environments, engaging with C-Suite executives, and scaling commercial success through team performance. You will play a key role in aligning team activities with sennder’s top-line growth goals while cultivating a collaborative, high-performance culture.

Responsibilities

• Lead and mentor a team of Key Account Managers, providing guidance, coaching, and support in the development and execution of customer growth strategies
• Build relationships with C-Suite executives and key decision makers within customer organizations, supporting your team in leading critical conversations to expand business opportunities
• Develop joint goals and strategic account plans in collaboration with your team to drive customer success and revenue growth
• Oversee and support your team in facilitating RFQ activities and managing commercial negotiations that result in sustainable, mutually beneficial agreements
• Use critical thinking and problem-solving skills to help your team navigate complex account situations, negotiations, and stakeholder dynamics
• Drive a data-driven approach to account management by encouraging your team to analyze customer performance data, identify opportunities, and influence decision-makers
• Promote and guide the adoption of digital integrations such as EDI and API to improve operational efficiency and customer experience
• Work cross-functionally with internal teams including Acquisition Sales, Account Operations, Partner Management, Pricing, and Product to support execution of customer projects and initiatives
• Serve as a senior escalation point for key accounts, stepping in when needed to support high-stakes discussions and decisions
• Help establish best practices, processes, and performance standards that ensure excellence in account management and team collaboration

What We Are Looking For

• 7+ years of experience in Key Account Management, Business Development, or Customer Success roles, preferably in logistics, supply chain, SaaS, or transportation industries
• 2+ years of experience leading and developing high-performing account teams
• Proven success in managing enterprise relationships and engaging with executive stakeholders
• Excellent communication, leadership, negotiation, and influencing skills
• Commercially savvy with a strong understanding of account level P&L dynamics and business drivers
• Familiarity with CRM tools such as Salesforce and a structured approach to customer development
• Fluency in English is required

We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.

Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it\'s not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.

Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.

Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.

Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We\'re excited to grow with you!

Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location\'s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.

We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe. Do not hesitate to apply as a member of the protected categories law 68/99.

About sennder Italia sennder Italia, based in Milan, is a joint venture between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of Poste Italiane. Read more about the sennder Italia joint venture here.

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Learn more about us on our career website.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Truck Transportation

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