Senior CRM Specialist

OVS SpA; Mestre; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading retail company in Mestre is seeking an experienced Senior CRM Specialist to join their Digital Business Team. The role involves managing loyalty programs, developing multi-channel communications, and analyzing CRM KPIs. Candidates should have a university background in Economics, Marketing, or Statistics, along with at least 3 years of CRM-focused experience. A proficiency in Salesforce and strong analytical and project management skills are essential.

Servizi

Wellbeing programs

Wellness area with free courses

Learning and development opportunities

Company cafeteria

20% discount on brands

Exclusive employee perks

Flexible start times

Medical consultations

Health insurance

Competenze

• Minimum of 3 years experience with a strong focus on CRM.
• Proven experience within the Salesforce ecosystem.
• Expertise in CRM and Retail reporting.

Mansioni

• Contribute to the operational management of loyalty programs.
• Deliver CRM activities to encourage customer retention.
• Develop multi-channel communications including personalized newsletters.

Conoscenze

CRM Activities

Analytical Mindset

Project Management

Salesforce Ecosystem

Communication Skills

Team Player

Fluency in English

Formazione

University background in Economics, Marketing, or Statistics

Descrizione del lavoro

Overview

Retail network is the beating heart of our business. With over 2000 stores around the world, we are close to our customers by inspiring them in their shopping.

We are looking for an experienced Senior CRM Specialist to join our Digital Business Team.

Responsibilities

• Contribute to the operational management of loyalty programs of each different brand
• Deliver CRM activities in order to encourage customer retention and loyalty
• Develop multi-channel communications including personalized newsletters, SMS and push messages in partnership with the marketing team
• Monitor CRM and loyalty KPIS
• Managing customer database quality, integrity and enrichment
• Partner with the store operations and digital teams to optimize CRM actions
• Training for store teams of the CRM projects
• CRM initiatives and loyalty program of OVS, Stefanel, GAP collaborating with the other CRM team members

What We're Looking For

• University background in Economics, Marketing, Statistics
• At least 3 years of experience with a solid focus on CRM
• Proven experience within the Salesforce ecosystem
• Strong analytical mindset
• Solid project management skills
• Digital and innovation-oriented mindset
• Expertise in CRM and Retail reporting
• Excellent communication and presentation skills
• Team player, able to perform in a fast-paced environment
• Fluency in English (both written and spoken) is essential

Why Join Us?

In OVS Group you will find a structured company, a dynamic and strongly results-oriented environment. We are innovating tradition, with a strong investment in new technologies, to offer customers and employees an increasingly omnichannel and digital experience, without neglecting attention to the environment, the future and sustainability.

Additional benefits in joining us

• Wellbeing & Parenting : Programs dedicated to physical and mental wellbeing and parenting support
• Wellness area with free courses such as yoga, pilates, and functional training
• Learning & Development : Technical-specialist and managerial training programs and opportunities for continuous skill development
• Company Cafeteria
• 20% discount on all our brands
• Access to exclusive employee perks across the group (travel, electronics, and more)
• Flexible start times and smart working options
• Medical consultation and 8 additional hours of paid leave annually for medical appointments
• Health insurance included once a permanent contract is secured

WEAR YOUR CHANCE

We are your chance!

Settore : Navigazione / Servizi portuali

Ruolo : Altro