Seller Support Specialist (Italian-speaking) - Global e-Commerce in Lisbon, Portugal

Concentrix Portugal; Roma; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global technology and services leader is looking for a Seller Support Specialist in Lisbon, Portugal. This position involves helping clients with issues related to e-commerce and social media. The ideal candidate is fluent in Italian and English, has experience in customer service, and possesses a college degree. Offered benefits include competitive salary, career development programs, and full paid training. If you meet these qualifications, apply today to join a top employer!

Servizi

Competitive salary

Full paid training

Career development programs

Referral bonus opportunities

Competenze

• At least 1 year of experience in customer service or support.
• Experience working with call centers and service industry.
• Ability to work as a team member and independently.

Mansioni

• Investigate and resolve issues reported by clients.
• Review reported issues within turnaround times.
• Drive customer satisfaction and service quality.

Conoscenze

Fluent in Italian (C1)

Fluent in English (B2)

Customer service experience

Understanding of e-commerce

Experience in telesales

Formazione

College degree or equivalent diploma

Descrizione del lavoro

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Seller Support Specialist – Lisbon, Portugal (Onsite)

If you’re looking to grow and be inspired, as a Seller Support Specialist in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Seller Support Specialist , you will :

investigate and resolve issues that are reported by buyers / sellers / customers / creators such as checking order and logistics status

review the reported issues within agreed turnaround times and standards of quality

escalate issues to our client in accordance with the MSA and this SOW on knowledge base

Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points

Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer

Concentrix is a great match if you :

Are fluent, verbal and written in Italian (C1)

Are fluent, verbal and written in English (B2)

Have minimum education qualification of college degree or an equivalent diploma

Have at least 1 year of experience in customer service or support with at least 1 year experience in telesales, account management or customer success roles (mandatory)

Have strong understanding of e-commerce

Have experience working with call center (voice and non-voice) and service industry

Have the ability to work as a team member, as well as independently

Are fluent with any social media products usage and basic understanding of digital advertising

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle :

Competitive salary (base and additional bonuses)

Central location in Lisbon, Portugal

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

ITLISBONIT

Job Type : Full-time

Application Question(s) :

This vacancy requires you to live in Lisbon, Portugal. Is that your case or are you willing to relocate?

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