Sales Associate Temporary - Boutique Roma

HERMES; Roma; In loco; EUR 28.000 - 38.000; Tempo pieno

Descrizione del lavoro

A luxury goods company in Rome is seeking a Sales Associate to provide personalized customer experiences and support sales through high-quality service. The ideal candidate should have a Bachelor's degree, fluency in Italian and English, and experience in luxury retail. This position is a fixed-term contract with full-time hours, emphasizing professionalism and teamwork.

Competenze

• Experience in direct sales to clients, preferably in a luxury boutique.
• Willing to work temporarily in a fixed-term contract with full-time hours.
• Professionalism, enthusiasm, and teamwork are essential.

Mansioni

• Advise and support customers across all product categories.
• Develop and maintain a customer portfolio to foster loyalty.
• Build solid product knowledge and stay updated with novelties.

Conoscenze

Fluency in Italian

Fluency in English

Customer service orientation

Excellent interpersonal skills

Team player mentality

Formazione

Bachelor’s degree with a fashion/linguistic focus

Strumenti

Excel

IT tools

Descrizione del lavoro

Overview

The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

Main Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Profile

• Bachelor’s degree preferably with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Willing to work temporarily. It is a fixed-term contract with expected full-time working hours;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Company Requirements / EEO

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

Hermès engages positive and passionate people who own the following requirements: