Sales Associate

Navy Exchange; Lazio; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A retail organization located in Naples, Italy, is seeking a Sales Associate to enhance customer experiences and contribute to store operations. The ideal candidate will engage customers, provide excellent service, assist with sales, and maintain store organization. Basic product knowledge and strong communication skills are required. This position provides an opportunity to work in a fast-paced environment while serving U.S. Military and their families. Flexibility in work hours is essential, given the variety of operational needs.

Competenze

• Basic knowledge of products and merchandise.
• Strong interpersonal and communication skills.
• Ability to read and interpret instructional documents.

Mansioni

• Proactively engage and connect with customers.
• Maintain store appearance and merchandise organization.
• Provide premier customer service and cross-sell products.

Descrizione del lavoro

Overview

This position is open to U.S. citizens who are Active‑Duty Members and family members of U.S. Military or Civilian personnel currently assigned to Naples, Italy. You must bring the documents listed below to the Support Site Main Store Human Resources Office before your application can be considered.

• No Fee Passport (front page, Visa page; Statement from back page)
• Sojourner's Permit or Receipt
• Sponsor's Orders
• DoD ID Card (both sides)
• Social Security Card
• Overseas Residency Questionnaire
• Military Spouse / Family Member Preference Form
• DD214 (if prior military)
• Authorization Chit (Active duty)
• Letter of Good Standing (H.S. Students only)
• Confirmation of Enrollment (Dependents going to college)

MUST BE 18 YEARS AND OLDER. Please complete the required documents referenced above and submit to the Navy Exchange Human Resources Office, located on the ground floor admin offices, Main Store, Gricignano. Hours: Mon‑Fri 10:00‑14:00.

Job Summary

As a sales associate you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Ask questions and listen to customer’s needs.
• Direct customers to merchandise informing them about upcoming events, promotions, mobile offers and STAR card.
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.

Sales

• Cross‑selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point‑of‑Sales system; processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports and reconciliation.

Inventory

• Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.

Dependability

• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments.
• Other duties as assigned.

Qualifications

Product Knowledge : Basic knowledge of products merchandise.

Experience : Retail experience preferred but not required.

Communication Skills : Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills : Basic math functions such as addition, subtraction, multiplication and division.

Reasoning Ability : Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands & Work Environment : This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on the location.

Other Skills : Enthusiastic, friendly and energetic with a desire to provide outstanding service.

Work Hours : Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. No experience required. High school graduate or equivalent preferred.

Other Information

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