Sales Assistant, Rinascente

Richemont; Milano; In loco; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milan is looking for a Sales Assistant to ensure clients receive excellent service and build lasting relationships. The ideal candidate will have expertise in women's ready-to-wear, be fluent in Italian and English, with Arabic as a plus. Responsibilities include maintaining store standards and achieving sales targets. This full-time position offers a dynamic work environment in a prestigious company.

Competenze

• Extensive previous experience in WRTW.
• Excellent communication and computer skills.
• Arabic language skills are a must.

Mansioni

• Ensure every client is welcomed and well taken care of.
• Engage in actions to reach CRM targets.
• Offer excellent customer service.
• Maintain an impeccable store environment.
• Support after-sales clients.

Conoscenze

Fluent in Italian

Fluent in English

Strong attention to detail

Excellent interpersonal skills

Ability to handle multiple tasks

Descrizione del lavoro

Our Sales Assistant are the ambassadors of the Maison, responsible for welcoming every guest into the Chloé family. They serve as trustworthy advisors to clients and reliable partners for the Maison. This role is full-time and permanent, based within the Milan Rinascente team.

HOW WILL YOU MAKE AN IMPACT?

• Ensure every client is welcomed and well taken care of, developing long-term relationships
• Be aware of CRM targets and actively engage in all actions to reach them
• Implement personalized reach-out campaigns and utilize all available tools to complete CRM tasks within the given timeframe
• Consistently capture client data, take notes of qualitative information, and know your portfolio of customers, especially VVICs and VICs
• Offer excellent customer service and improve individual business performance
• Use all omnichannel services available to grow omnichannel sales
• Be aware of store and individual sales and KPIs targets and actively engage in all actions to achieve them
• Complete trainings actively and participate in all commercial activities set by the Manager
• Be aware of the local trading environment and competitors’ activities
• Maintain an impeccable store environment and grooming at all times
• Proactively inform the Manager of any structural repairs needed in store to ensure a luxurious environment at all times
• Implement all store guidelines and participate in inventories
• Support after-sales clients and follow up to ensure impeccable after-sales service
• Comply with Richemont policies and standards

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Extensive previous experience in WRTW
• Onboarding and training of new joiners
• Fluent in Italian and English; Arabic is considered a must
• Excellent interpersonal, communication, and computer skills
• Strong attention to detail with the ability to handle multiple tasks simultaneously

WHAT MAKES OUR GROUP DIFFERENT?

Our true power lies not in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US

• Stage 1 – After your application is selected, our recruitment team will contact you for an introductory call
• Stage 2 – Interview with the Boutique Manager
• Stage 3 – Interview with the HR Manager