ROOMS DIVISION MANAGER

Hyatt; Aprilia; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain is seeking a Rooms Division Manager in Aprilia, Lazio. This role is responsible for managing the entire Rooms Division, ensuring service excellence, and optimizing revenue. The ideal candidate will have at least 3 years of experience in a similar role within luxury properties, possess strong leadership and organizational skills, and be fluent in Italian and English. Familiarity with hotel management software such as Opera Cloud is preferred.

Competenze

• Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of comparable luxury standard.
• Strong communication skills and a deep customer-oriented mindset.
• Familiarity with hotel management software.

Mansioni

• Daily management and supervision of the Rooms Division.
• Monitoring service standards and implementing operational procedures.
• Optimizing room occupancy and related revenue.

Conoscenze

Leadership

Organizational skills

Problem-solving

Customer-oriented mindset

Fluency in English

Fluency in Italian

Strumenti

Opera Cloud

Descrizione del lavoro

The Thompson Rome is a luxury lifestyle hotel with 69 elegantly designed rooms, offering a unique blend of lifestyle concept and Italian hospitality.

The Rooms Division Manager will be the operational leader responsible for supervising and coordinating all front‑of‑house and accommodation departments. This role ensures service excellence, optimal revenue generation, and strict compliance with the hotel & 5‑star quality standards.

Strong leadership is required to manage and mentor the team while maintaining exceptional guest relations.

Key Responsibilities

Divisional Management & Service Excellence

• Daily management and supervision of the entire Rooms Division, including Front Desk, Housekeeping, Concierge, and Guest Relations.
• Monitoring service standards and implementing effective operational procedures to ensure consistency.
• Handling guest relations, proactively resolving complaints, and fostering a customer‑oriented mindset across all teams.

Financial & Operational Control

• Optimizing room occupancy and related revenue through efficient management.
• Coordinating closely with other hotel departments (Maintenance, F&B, Administration) to ensure seamless operations.
• Responsible for cost control, departmental budgeting, and regular performance reporting.

Team Leadership & Development

• Directly managing, training, and developing all team members within the Rooms Division.
• Utilizing strong leadership and organizational skills to maximize departmental efficiency.

Requirements for the Position

• Experience: Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.
• Skills: Excellent organizational, leadership, and problem‑solving skills.
• Communication: Strong communication skills and a deep customer‑oriented mindset.
• Languages: Fluent in Italian and English (additional languages are highly advantageous).
• Technical: Familiarity with hotel management software (Opera Cloud is preferred).