Restaurant General Manager

RH; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Milan is looking for a Director of Talent Acquisition to foster operational excellence in their restaurants. The ideal candidate will have over 5 years of leadership experience in high-volume settings, expertise in financial performance, and a strategic mindset. This full-time role requires proficiency in English and offers a dynamic environment to enhance guest experiences.

Competenze

• 5+ years of leadership experience in a high-volume full-service restaurant.
• Expertise in leading financial performance including labor and food costs.
• Proficiency in Microsoft Excel and inventory management systems required.

Mansioni

• Lead and develop team members to uphold service standards.
• Define strategic recruitment and onboarding direction.
• Cultivate a service-driven culture for elevated guest experience.

Conoscenze

Leadership experience

Financial performance expertise

Communication skills

Autonomous decision making

Strumenti

Microsoft Excel

Inventory management systems

Micros Point of Sale

Descrizione del lavoro

Director of Talent Acquisition, Hospitality

Job Description

With over 20 years of hospitality experience worldwide, RH Hospitality continues to expand its distinguished portfolio of restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking an experienced and visionary Hospitality Leader to cultivate service and operational excellence in our restaurants, fostering an environment that embodies the highest standards of hospitality. In this role, you will develop talent, refine systems, and create unforgettable experiences for our team members and guests. The ideal candidate is a strategic, passionate leader who thrives in a fast-paced, dynamic setting and is committed to elevating both people and performance. As a key leader within the business, you will collaborate cross-functionally to enhance the overall success of RH Hospitality.

Your Responsibilities

1. Lead and develop team members and leaders with a people-first mindset by providing ongoing coaching, structured training, and in-the-moment guidance to uphold RH’s dining room service standards and support professional growth.
2. Define and guide the strategic direction of the dining team by overseeing recruitment, hiring, and onboarding to build a high-performing team aligned with RH’s vision and service standards.
3. Cultivate a service-driven culture by driving the strategic direction of dining room operations, ensuring a seamless and elevated guest experience.
4. Own and optimize operational excellence by upholding quality and safety standards, ensuring compliance with regulations, and proactively addressing opportunities for improvement.
5. Serve as a brand ambassador and resource for guests, leaders, and team members, fostering meaningful connections and a hospitality experience that is both personal and immersive.
6. Drive financial performance by setting labor and sales goals, analyzing financial reports, and implementing strategies to maximize revenue and profitability.
7. Collaborate cross-functionally with culinary and gallery leadership—both on property and across the global organization—to amplify the success of RH Hospitality.

Our Requirements

• 5+ years of leadership experience in a high-volume, full-service restaurant or an equivalent combination of education and experience.
• Expertise in leading financial performance, including labor and food costs, inventory controls, and strategic resource planning.
• Proficiency in Microsoft Excel, inventory management systems, Micros Point of Sale (or equivalent), and email communication.
• Proven ability to work autonomously, make strategic decisions, and collaborate across all levels of leadership.
• Proficiency in English is required due to the international nature of our business and the need to communicate with global teams.

Physical Requirements

• Frequently moving and lifting items up to 25 kgs using appropriate techniques and equipment.
• Working standing and walking for extended periods.
• Commitment to proper safety and sanitation practices in a commercial kitchen environment.

We kindly request you submit your application materials, including your resume, in English, as proficiency in English is essential for this role.

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by law.

At RH, we are committed to promoting pay equity. The rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Design Services, Hospitality, and Furniture and Home Furnishings Manufacturing

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