Remote SAP Incident & Service Delivery Lead

H-E Parts; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking an SAP Service Delivery Manager to lead incident management processes while ensuring adherence to service level agreements. This remote position demands a Bachelor's or Master's degree along with at least 8 years of relevant experience. Candidates should have strong communication skills, a problem-solving mindset, and a track record in managing SAP services. The company promotes growth and offers an inclusive work environment focused on diversity and innovation.

Servizi

Holistic range of competitive benefits

Growth possibility with training budget and platforms

International work experience opportunities

Competenze

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management, IT service management, or similar.
• Proficiency in both spoken & written English language is required.

Mansioni

• Act as the primary point of contact for incident communication.
• Monitor incident queues and coordinate efforts for swift resolution.
• Facilitate post-incident reviews to identify underlying causes.

Conoscenze

Excellent communication and interpersonal skills

Analytical mindset with problem solving skills

Ability to work under pressure

Formazione

Bachelor's or Master’s degree

Strumenti

Service Now

Power BI

Descrizione del lavoro

A global technology company is seeking an SAP Service Delivery Manager to lead incident management processes while ensuring adherence to service level agreements. This remote position demands a Bachelor's or Master's degree along with at least 8 years of relevant experience. Candidates should have strong communication skills, a problem-solving mindset, and a track record in managing SAP services. The company promotes growth and offers an inclusive work environment focused on diversity and innovation.