Remote Italian speaking Customer Service Representative in Athens, Greece!

Learning & Growth Education Ltd; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading education company is seeking a Remote Customer Service Representative. You will provide empathetic support, analyze user issues, and enhance workflows in a dynamic environment. Ideal candidates will have strong Italian (C2) and English (B2) communication skills, alongside a results-driven mindset. The position offers competitive compensation with bonuses, continuous training, and a flexible work environment.

Servizi

Salary: 1,100 EUR gross monthly

Performance bonus up to 200 EUR

Continuous training and career development

Flexible working conditions

Relocation assistance available

Competenze

• Exceptional communication skills in Italian and English.
• Strong interpersonal skills with a community-focused approach.
• Ability to analyze data to improve user support.

Mansioni

• Provide empathetic and timely support to users.
• Investigate and resolve user issues effectively.
• Monitor and enforce community standards.

Conoscenze

C2 Italian communication

B2 English communication

Interpersonal skills

Attention to detail

Data analysis

Descrizione del lavoro

Remote Italian speaking Customer Service Representative in Athens, Greece

Join Learning & Growth Education Ltd as a Remote Customer Service Representative based in Athens, Greece. This role is ideal for passionate, empathetic individuals who excel in problem‑solving, communication, and community support.

What You Will Do

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use market‑specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and, when necessary, escalate complex issues to the global team.

What We Are Looking For

• C2 Italian and B2 English communication skills.
• Exceptional interpersonal skills with a bias toward doing what’s right for the community.
• Attention to detail and a results‑driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training will be provided).

Compensation & Benefits

• Salary: 1,100 EUR gross monthly × 14 per year.
• Performance bonus: up to 200 EUR per month.
• Work schedule: Monday–Saturday 09:00–19:00 (8 hours per day, 5 days per week with rotational shifts).
• Opportunity to work in an international and supportive environment in Athens.
• Continuous training and career development opportunities.
• Flexible working conditions and a vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Other

Industries

Education