Remote Incident Manager — ITIL & Incident Response

Herzum Software S.R.L. Unipersonale; Remoto; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading IT consulting company is seeking an Incident Manager to join their team remotely. The role requires 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong communication skills. You will coordinate incident resolution to maintain service continuity and minimize business impact. The ideal candidate must be fluent in Italian and possess good English skills. This is a great opportunity for those looking to grow within a dynamic and innovative environment.

Competenze

• 2-3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Ability to work effectively under pressure and manage multiple priorities.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs and governance standards.

Conoscenze

Incident Management

ITIL framework

Communication skills

Stakeholder management

ITSM tools

Fluent in Italian

Good command of English

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading IT consulting company is seeking an Incident Manager to join their team remotely. The role requires 2-3 years of experience in IT Service Management, solid understanding of ITIL processes, and strong communication skills. You will coordinate incident resolution to maintain service continuity and minimize business impact. The ideal candidate must be fluent in Italian and possess good English skills. This is a great opportunity for those looking to grow within a dynamic and innovative environment.