Remote Incident Manager: ITIL & Crisis Resolution

Herzum Software srl Unipersonale; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking an Incident Manager to join their international team. The ideal candidate will have 2-3 years of experience in IT Service Management, capable of managing and coordinating incident resolution while ensuring minimal business impact. This role requires strong communication skills, an understanding of ITIL processes, and the ability to work effectively under pressure. The position is fully remote, providing a flexible work environment.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Ability to work effectively under pressure and manage multiple priorities.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs.
• Document incident details and actions taken in ITSM tools.
• Facilitate post-incident reviews and contribute to root cause analysis.

Conoscenze

Incident Management

ITIL framework

Communication skills

Stakeholder management

Problem-solving

Team collaboration

Fluent in Italian

Good command of English

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

A leading technology firm is seeking an Incident Manager to join their international team. The ideal candidate will have 2-3 years of experience in IT Service Management, capable of managing and coordinating incident resolution while ensuring minimal business impact. This role requires strong communication skills, an understanding of ITIL processes, and the ability to work effectively under pressure. The position is fully remote, providing a flexible work environment.