Remote Graduate Customer Success Manager — Ubuntu & Open Source

Canonical; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A pioneering tech firm is seeking a Customer Success Manager to enhance customer interactions and support product adoption. The ideal candidate will have customer-facing experience and a passion for technology, particularly Ubuntu. Responsibilities include resolving customer inquiries, onboarding new clients, and collaborating across teams. This position offers a unique opportunity to work remotely while contributing to a dynamic team focused on customer success.

Servizi

Personal learning and development budget

Annual compensation review

Employee Assistance Programme

Opportunity for team travel

Competenze

• Experience in a customer-facing role.
• A natural drive to assist customers.
• Proficiency in multiple languages is a plus.

Mansioni

• Support customers by resolving ticket requests.
• Enrich documentation related to product use.
• Drive campaigns targeting various customers.
• Onboard new customers and introduce them to products.
• Collaborate with different teams to meet customer goals.
• Identify risks and gather customer feedback.

Conoscenze

Customer-facing experience

Empathy

Passion for technology

Excellent presentation skills

Strong organisational skills

Team player

Descrizione del lavoro

A pioneering tech firm is seeking a Customer Success Manager to enhance customer interactions and support product adoption. The ideal candidate will have customer-facing experience and a passion for technology, particularly Ubuntu. Responsibilities include resolving customer inquiries, onboarding new clients, and collaborating across teams. This position offers a unique opportunity to work remotely while contributing to a dynamic team focused on customer success.