Regional Facilities Manager

Primark, an international Fashion Retail company with 18 stores in Italy and more than 5,000 colleagues and 5 stores in Slovenia, Hungary and Romania, continues its expansion by opening new stores in the upcoming months.
Do you also want to be part of this ambitious project?

We are looking for our next Regional Facilities Manager to join our team in Milan Head Office.

As a Regional Facilities Manager for Italy, Slovenia, Hungary and Romania, responding to the Senior Retail Facilities Manager based in our Dublin Head Office, you will own and manage Facility Management supplier, contracts and partnerships, ensuring optimal service delivery and operational efficiency across Italy, Slovenia, Hungary & Romania.

Your key responsibilities:

1. Deliver the day-to-day management of supplier contracts, ensuring that contractual service delivery standards are met across all sites.
2. Foster strong partnerships with suppliers to promote a collaborative approach to service delivery.
3. Review and validate supplier quotations, ensuring compliance with contractual terms, and assess cost-effective alternatives where appropriate.
4. Conduct regular contract performance reviews and audits, ensuring planned preventive maintenance programmes (PPM) and reactive services are delivered to agreed standards.
5. Conduct site audits and walkthroughs to ensure compliance with health, safety, environmental, and quality standards.
6. Monitor and evaluate supplier performance through KPIs, service level agreements (SLAs), and performance reviews to drive continuous improvement.
7. Actively seek opportunities to improve the customer experience in stores through the enhancement of FM services.
8. Promote awareness and integration of corporate social responsibility policies, ensuring services align with sustainability goals and ethical practices.
9. Collaborate with Procurement and Finance teams to manage budget and to review contracts, manage tender processes, and ensure that contracts align with business needs and deliver value for money.
10. Plan and manage the FM services for new store openings, ensuring that all FM aspects are operational from day one.
11. Ensure stores remain operational by managing supplier activities, minimising downtime, and responding swiftly to emergency situations, including out-of-hours call-outs.
12. Act as the liaison between the Facilities department and Stores to ensure services meet operational requirements.
13. Provide regular updates and reports on contract performance, service delivery standards, and cost management to senior leadership.

What we're looking for?

1. A minimum of 5 years’ experience in managing Facility Management supplier contracts in the retail industry, with a proven track record in complex contract management and multi-site service delivery.
2. Deep understanding of both the Facility Management and retail industries, identifying trends and opportunities to improve service and reduce costs.
3. Strong interpersonal and communication skills, with the ability to build relationships across a range of stakeholders and influence decision-making.
4. Experience managing large Capex and Opex budgets, with strong financial acumen and cost control capabilities.
5. Proficient in using CAFM systems, with strong IT and report-writing skills.
6. Ability to review and interpret complex data sets, providing actionable insights that drive operational improvements.
7. Collaborative and motivational approach to work with suppliers and internal teams.
8. Skilled in resolving issues and managing conflicts between stakeholders and suppliers to achieve optimal outcomes.
9. Very good English and Italian knowledge.
10. Availability for frequent travel.

This is a unique opportunity to work for a dynamic, fast-growing company that invests in people development and to work in a team with a focus on teamwork and excellence.
Join us as a Regional Facilities Manager!