Refund operator - Venice Airport (maternity cover)

Global Blue; Maserà di Padova; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading tax refund service provider in Maserà di Padova is looking for a Refund Agent to verify and refund Global Blue Tax Free Forms. The successful candidate will ensure customer satisfaction, handle transactions accurately, and comply with company policies. Candidates should possess a university degree, be fluent in English, and demonstrate service dedication. Experience in customer service or cash handling is a plus.

Competenze

• A commercial background is helpful.
• Experience in face-to-face customer contact is preferred.
• Experience in managing tills is a plus.
• Airport experience is beneficial.
• Customer service skills are advantageous.
• Previous working experience is a plus.

Mansioni

• Verify and refund Global Blue Tax Free Forms.
• Ensure a satisfactory experience for customers.
• Prevent refunding mistakes and fraud.
• Prepare reports as needed.
• Observe Global Blue policies and procedures.

Conoscenze

Fluent in English

Customer satisfaction dedication

Office software proficiency

Cash handling trustworthiness

Stress management

Team player

Flexibility in working hours

Formazione

University degree

Descrizione del lavoro

Overview

Nature and aim of the position

Refund Global Blue Tax Free Forms at a Global Blue Refund Point.

Main duties and responsibilities

• Verify and refund Global Blue Tax Free Forms
• Ensure a satisfactory experience for our customers
• Prevent refunding mistakes and fraud
• Prepare reports as needed
• Observe Global Blue policies, guidelines and procedures
• The position may be part of a Downtown Cash Refund Office

Main KPIs

• Number of refunded transactions
• Refunding mistake ratio

Reporting and collaboration

• Reporting line: Refund Supervisor or Airport Manager
• Mainly cooperates with: Peers at same and other Refund Points
• Quality Assurance
• Refund Manager
• Merchants’ staff
• Sales organization

Background and Education

• University degree
• Helpful: a commercial background
• Helpful: experience in face to face customer contact
• Helpful: experience in managing tills
• Helpful: airport experience
• Helpful: customer service experience

Specific skills and knowledge

• Must be fluent in English
• Must be dedicated to service and customer satisfaction
• Must be experienced in using office software
• Must be trustworthy to handle large amounts of cash
• Must have a clean criminal record
• Must be able to handle stress
• Must be nimble but thorough
• Must be a good team player
• Must be flexible in terms of working hours
• Previous working experience is a plus