Quality Assurance Manager

Generali; Milano; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A major player in the insurance industry is looking for a Quality Assurance Manager in Milan, Italy. The role involves defining testing strategy, managing a central QA team, and ensuring product quality through robust testing methodologies. Candidates should have at least 7 years of experience in assurance, including management roles, as well as a Master's degree. Strong communication skills and the ability to work in a fast-paced environment are essential. The position is full-time with a strategic focus on quality improvement.

Competenze

• 7+ years in Quality Assurance, with at least 3 years in a management role.
• Strong expertise in test automation and non-functional testing.
• Fluent in English and Italian.

Mansioni

• Define and implement the global Test Strategy.
• Manage the central QA team.
• Govern the entire testing lifecycle.

Conoscenze

Test Automation

Leadership

Stakeholder Management

Attention to Detail

Formazione

Master's degree in computer science, engineering or equivalent

Strumenti

Test Management Tools

Performance Testing Tools

Automation Testing Tools

Descrizione del lavoro

The role manages the overall testing strategy, tool selection, reporting, interfaces with providers and local contact, overseeing the activities of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products.

• Define, own, and implement the global Test Strategy, policy, and methodologies for the IIAB platform
• Lead and manage the central QA team, including Test Automation and Performance Test Specialists, setting their objectives and priorities
• Select, manage, and optimize the central testing tools (Test Management, Automation, Performance) for the entire group.
• Act as the primary interface for the Country QA Leads, providing central standards, guidance, and support for local testing
• Govern the entire testing lifecycle, defining and enforcing quality gates (entry/exit criteria) for each test phase
• Provide the final, independent "QA Sign-off" to the Release Manager, acting as the ultimate gatekeeper of quality
• Produce consolidated quality dashboards and reports for senior management, detailing test progress, defect density, and risk assessment
• Drive the continuous improvement of the QA function, focusing on optimizing the test automation framework and shifting quality "left"
• Assess the product’s or service’s quality and the performance of the quality control system to identify deficiencies or risks, and propose corrective actions
• Oversee the investigation of customer complaints and non-conformance issues

Requirements

• Master's degree in computer science, engineering or equivalent
• 7+ years of experience in Quality Assurance, with at least 3 years in a management role
• Proven experience in defining test strategies for complex, multi-country platforms
• Strong expertise in test automation, non-functional testing, and test management tools
• ISTQB certification (Advanced Level or Test Manager) is highly preferred.
• Understanding of CI/CD pipelines and the role of QA in a DevOps culture
• Experience with performance and/or security testing is a plus
• Strong knowledge of software QA methodologies, tools and processes
• Proven work experience in software development and in software quality assurance
• Fluent in English and Italian
• Strong leadership and team management skills
• Attention to details and ability to stand on quality principles when under pressure
• Strategic thinking and planning skills
• Excellent communication and stakeholder management skills
• Ability to drive optimization through feedback and performance metrics

Company Profile

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1,200 people.

Seniority level

Associate

Employment type

Full-time

Job function

Quality Assurance

Industries

Insurance

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