Quality Assurance Lead - Luxury Hotel & Guest Experience

Marriott Hotels Resorts; Como; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global luxury hotel brand in Como is seeking a Quality Assurance Manager for the 2026 season. The role involves implementing quality assurance processes, managing training programs, and ensuring operational excellence to enhance guest satisfaction. Candidates should possess a degree in Business Administration or related field, and have significant experience in quality management and hotel operations. This full-time position offers an opportunity to drive quality initiatives and improve service performance within a luxury environment.

Competenze

• 2-year degree from accredited university or 4 years experience in related fields.
• Experience and knowledge of hotel business required.
• Excellent ability to understand quality management practices.

Mansioni

• Implements quality assurance processes linking training to company standards.
• Attends executive committee meetings to discuss performance.
• Drives initiatives for business standard audits and GuestVoice.

Conoscenze

Detail orientation

Analytical skills

Knowledge of budget preparation

Guest relations training

Statistical measurement tools

Formazione

2-year degree in Business Administration or related

4-year bachelor's degree in Business Administration or related

Strumenti

Database applications

Microsoft Office Suite

Descrizione del lavoro

A global luxury hotel brand in Como is seeking a Quality Assurance Manager for the 2026 season. The role involves implementing quality assurance processes, managing training programs, and ensuring operational excellence to enhance guest satisfaction. Candidates should possess a degree in Business Administration or related field, and have significant experience in quality management and hotel operations. This full-time position offers an opportunity to drive quality initiatives and improve service performance within a luxury environment.