Process Assistant, Amazon Fresh

Amazon; Trento; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global e-commerce company in Trento is seeking a Process Associate to manage shift operations and oversee team productivity. The ideal candidate will have experience with Microsoft Office and excellent English skills. Responsibilities include training associates and ensuring quality standards are met. This role is pivotal in maintaining customer satisfaction through operational excellence.

Competenze

• 1+ years of experience with Microsoft Office products.
• Ability to speak, write, and read fluently in English.

Mansioni

• Manage daily shift and oversee associates' tasks.
• Ensure shift quality and develop action plans.
• Conduct training and development for associates.
• Perform daily audits for workstations.
• Act as a stand-in for the Area Manager.

Conoscenze

Microsoft Office products

Fluent in English

Strumenti

Excel

Descrizione del lavoro

Overview

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a process associates who mentor/guide the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind.

Responsibilities

• Daily Management of shift: Administrative management of associates, Job allocation to associates, Monitoring and mentoring of associates on productivity, quality and safety, Monitor status of counts and problem solve queues
• Responsible for shift quality and associated action plans
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience with Excel

Benefits and Inclusion

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.