Post Sales Engineer

Mida Solutions, a NUSO Company; Padova; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A telecommunications services company in Italy is seeking a Post Sales Engineer to deliver professional services including technical consultancy and deployment. The ideal candidate will have a technical degree, at least 2 years of relevant experience, and strong communication skills in English. Responsibilities include managing customer support and utilizing cloud-based platforms. This is a full-time role based in Padova.

Competenze

• At least 2 years of experience in similar contexts.
• Ability to communicate confidently in English with native speakers.
• Basic knowledge of microservices architectures and containerization.

Mansioni

• Manage Technical Consultancy, Deployment, and Customer Support.
• Utilize Cloud-based communication and collaboration platforms.
• Work with Integrated AI environments.

Conoscenze

Technical knowledge in telecommunications

English communication skills

Knowledge of TCP-IP protocols

Experience with Cloud platforms

Formazione

Technical diploma or bachelor's degree in electronics/information technology

Strumenti

Microsoft Teams

Zoom

AWS

Microsoft Azure

SQL Server

Descrizione del lavoro

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NUSO Italia is the Italian branch of a multinational company headquartered in the United States, operating as a provider of cloud-based telecommunications and collaboration services. We are a fast growing and innovative communication focused Cloud services company selling Unified Communications (UCaaS), Collaboration, and SIP Trunking through our channel partners in the US and Canada.

NUSO customers served by our partners include start-ups, hospitals, municipalities, universities and schools, and enterprises with mission critical communication and specific telecom requirements. We believe 'the Cloud' is not one size fits all. NUSO offers each customer Private, Public, or Hybrid Cloud solutions to meet their needs in function, security, and application. NUSO partners include technology resellers, service providers, and solution providers throughout the US and Canada. Our systems enable the selling of services with or without co-branding in private label, white label, or wholesale formats.

Our dedicated development and engineering teams build unique tools that enable our partners to deploy, manage, and monitor their customer's services in real time. Our unique platform reduces required site visits or truck rolls, speeds-up trouble resolution, and identifies wide-area network issues before they become a problem.

We are growing and looking for new employees like you!

SUMMARY

NUSO has an opening for a full time Post Sales Engineer. In this role you will be responsible for the Delivery of Professional Services in the post-sales phase, including Technical Consultancy, Deployment, and Customer Support for cloud services and software products in the telecommunications sector.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Contribute to the delivery of Technical Consultancy, Deployment, and Customer Support.
• Utilize Cloud-based communication and collaboration platforms (e.g., Microsoft Teams, Zoom).
• Work with Integrated AI environments, particularly those involving machine learning and cognitive services.
• Work with fixed and mobile telecommunications services
• Solutions targeted at the enterprise and professional markets.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Training

• Technical diploma or bachelor's degree in electronics/information technology.
• At least 2 years of experience in similar contexts.

Experience

• Networking: knowledge of TCP-IP protocols and fundamental networking principles.
• Familiarity with software products and essentials of programming languages.
• Ability to communicate confidently in English with native speakers - both British and American - and in international contexts.

Preferred Additional Knowledge

• Voice over IP (SIP protocol).
• Web technologies.
• Basic knowledge of AWS and Microsoft Azure, VMware, KVM platforms.
• Basic knowledge of microservices architectures and containerization.
• Basic Use of SQL environments (knowledge of Microsoft SQL Server and/or MySQL is preferred).
• Initiative, organized approach, and ability to work in a team.
• Ability to self-plan and work to reach goals (including remotely).
• Effective communication skills with customers and colleagues.

Other

• Class B Driver's License
• Available to work in shifts if necessary

NUSO Italia is an Equal Opportunity / Affirmative Action Employer committed to a diverse workforce. Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity, or any other characteristic protected by law.