Partner Operations Specialist: Elevate Restaurant Partnerships

Deliveroo; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading food delivery service is seeking a Partner Operations Specialist in Milan. You will manage operational requests, aid in menu setup for partners, and handle refund processes. The ideal candidate should have experience in customer support or operations, strong communication skills, and be fluent in Italian. This role is vital for ensuring our restaurant partners succeed on the platform. Join us to enhance the partner experience and operational efficiency.

Competenze

• Experience in customer support, operations, or partner management in a fast-paced environment.
• Strong communication and problem-solving capabilities.
• Ability to manage multiple priorities effectively.

Mansioni

• Provide effective support to partners on operational requests.
• Manage menu-related tasks for partners.
• Handle refund requests accurately within timelines.
• Coordinate with Sales and Commercial teams for smooth communication.
• Identify improvements in operational processes.

Conoscenze

Customer support experience

Strong communication skills

Problem-solving skills

Attention to detail

Team-oriented

Fluent Italian (C2)

Intermediate English (B1-B2)

Descrizione del lavoro

A leading food delivery service is seeking a Partner Operations Specialist in Milan. You will manage operational requests, aid in menu setup for partners, and handle refund processes. The ideal candidate should have experience in customer support or operations, strong communication skills, and be fluent in Italian. This role is vital for ensuring our restaurant partners succeed on the platform. Join us to enhance the partner experience and operational efficiency.