Part-time Client Advisor (m/f/d) - Milan La Rinascente

RIMOWA GmbH; Milano; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading luxury brand in Milan seeks a part-time Client Advisor to provide exceptional service, especially during weekends. Candidates should have experience in luxury, speak fluent Italian and English, and be passionate about customer experience. The role includes strengthening customer relationships and handling after-sales topics. This position offers competitive compensation and opportunities for career development within the LVMH Group.

Servizi

Competitive compensation

Profit-sharing system

Staff discount

Lunch Tickets

Competenze

• Experience in the luxury sector or willingness to learn.
• Passionate about consulting and enhancing customer experience.

Mansioni

• Provide exceptional client service and support during store hours.
• Strengthen customer relationships through consultations and after-sales support.
• Responsible for quality processing of repairs and communication with technical teams.

Conoscenze

Customer-focused

Fluent Italian

Fluent English

Descrizione del lavoro

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

JOB DESCRIPTIONWe are seeking a part-time Client Advisor to join our team at Milan La Rinascente, starting from December 15, 2025, for a one-year period. The role will focus on providing exceptional client service and support, particularly during store closing hours and on weekends.

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after-sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Italian and English; ideally, you have additional language skills.
• The customer experience is important to you - you are passionate about consulting.

Offer

Your offer

• Competitive and attractive compensation with an additional profit-sharing system
• Staff discount on our range of RIMOWA products
• Lunch Tickets
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future. What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy and uncomplicated - just tell us your salary requirements and earliest possible start date.

Additional information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.