Operations Coordinator - Italian and English

International SOS; Milano; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global health and security firm is seeking an Operations Coordinator to join the team in Milan. This position supports members with healthcare and security queries, ensuring professional handling of medical situations. The ideal candidate is empathetic, organized, and fluent in both Italian and English. This role offers opportunities for career development and operates on a full-remote basis, promoting a collaborative work environment.

Servizi

Structured career development track

Dynamic and respectful workplace

Top Employer recognition

Competenze

• Passion to help people and a natural empathetic approach.
• Experience in Customer Service in a contact center or similar environment is beneficial.
• Appreciation for data protection and privacy.

Mansioni

• Support and assist members with healthcare and security queries.
• Coordinate care and communicate logistics across the world.
• Ensure clients’ medical situations are handled professionally.

Conoscenze

Critical thinking

Organizational skills

Empathy

Customer service skills

Fluency in Italian

Fluency in English

Strumenti

Microsoft Office

Descrizione del lavoro

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?

International SOS is currently recruiting an Italian and English speaking Operations Coordinator to join the team in Milan.

Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.

Key responsibilities

• Support and assist members with healthcare and security queries
• Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
• Assess situations, coordinate care and communicate logistics across the world
• Collaborate with a team of doctors, nurses, security, and operations experts in a fast-paced environment

About you

• Critical thinking and organizational skills to handle a variety of situations
• A passion to help people, and natural empathetic approach
• An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity
• Confidence in using Microsoft Office
• Experience in Customer Service in a contact center / similar environment is beneficial
• Excellent written and spoken Italian and English

Benefits

• Structured career development track, with opportunities for progression and advancement
• Working hours are Monday to Friday between the hours of 9am - 5pm
• Full-remote position

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now! #EUROPE