On Line Client Advisor

Technogym; Emilia-Romagna; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading fitness solutions company in Emilia-Romagna seeks an energetic On Line Client Advisor. Responsibilities include managing sales calls, achieving targets, and nurturing client relationships. Candidates should have 2-3 years of experience in sales or customer service and a Bachelor's Degree. Fluency in English is essential. The role offers a chance to be part of a passionate team committed to delivering a premium customer experience.

Competenze

• 2-3 years' experience in telesales or another sales/customer service role.
• Experience in working in sales-oriented environments.
• Ability to identify process improvements.

Mansioni

• Achieve quarterly inside sales targets.
• Manage B2C/B2B inbound and outbound calls.
• Support sales force on field by scheduling visits.
• Nurture CRM Database for accurate information.
• Oversee the order to installation process ensuring customer satisfaction.

Conoscenze

Sales techniques

Communication skills

Teamwork

Negotiation skills

Customer relationship management

CRM management

Fluency in English

Formazione

Bachelor’s Degree

Strumenti

Salesforce

Descrizione del lavoro

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

We are looking for an energetic and results-oriented On Line Client Advisor to join our Sales Team in Cesena (Italy) and play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience to our clients.
You will be a driven and consultative salesperson with excellent communication skills, strong teamwork and a passion for sports, fitness and wellness. You will cover a crucial role in selling Technogym products and services, providing a premium customer experience, understanding the customer’s needs and offering the best solution for their desires. In this role you will handle all the requests from new and/or existing customer and you will follow up on leads from marketing campaigns by creating a strong interaction (via call/ email/ chat).

Your Impact

• Guarantee the achievement of quarterly inside sales targets
• Fulfill lead generation activity aimed to increase the customer base
• Manage B2C/B2B inbound calls, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction
• Manage outbound calls to generate new business opportunities
• Support our sales force on the field scheduling visits
• Manage and nurture the CRM Database to ensure information is accurate and up to date
• Collect and share adequate market feedback with relevant departments
• Oversee the process from order to installation checking the customer satisfaction and upselling additional products or services where applicable

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejection.

What you should bring:

• 2-3 years’ experience in telesales or another sales/customer service role
• Bachelor’s Degree, ideally with business development experience
• Excellent (phone) sales techniques and communication, interpersonal skills
• Experience in working in a team in sales-oriented environments
• Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
• Long term customer relationship approach
• Ability to identify process improvements
• Fluency in English
• Knowledge of CRM management
• Interest in and passion for technological evolution and innovation
• Knowledge of Salesforce would be a plus

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!