Multilingual Marketing Customer Support Specialist - Lisbon / On Site

Cross Border Talents; Turbigo; In loco; EUR 30.000 - 35.000; Tempo pieno

Descrizione del lavoro

A digital marketing agency in Turbigo, Italy is seeking Marketing Customer Support Specialists to assist advertisers with digital advertising products. Candidates should have experience in paid campaign management and a degree in Marketing or a related field. This role involves troubleshooting, campaign assistance, and ensuring customer satisfaction through effective communication. Benefits include meal allowance and health insurance from day one. The position offers structured shifts and the potential for 24/7 operation in the future.

Servizi

Meal allowance: €7.63 per working day

Health insurance from day 1 (employee contribution applies; free after 6 months)

Welcome bonus paid in 12 monthly instalments during the first year

Competenze

• Mandatory experience in paid campaign management.
• Hands-on experience in Digital Marketing.
• Experience in a Contact Centre or Advertising Tech service program.

Mansioni

• Handle end-to-end product troubleshooting via email and chat.
• Assist with campaign setup, optimization, and performance inquiries.
• Collaborate with internal Product Operations and Engineering teams.
• Drive customer satisfaction across the full case lifecycle.

Conoscenze

Paid advertising expertise

Customer service mindset

Communication skills

Knowledge of social media platforms

Formazione

Degree in Marketing or a related field

Descrizione del lavoro

We are hiring Marketing Customer Support Specialists to support advertisers using digital advertising products. This role is ideal for professionals who combine paid advertising expertise with a strong customer service mindset, operating in a structured, KPI-driven environment.

Initial phase (12-hour coverage):

Monday–Sunday | 07:00–19:00

Two shifts:

07:00–16:00

10:00–19:00

Later phase (to be confirmed by the client):

24/7 operation, Monday–Sunday

Rotative shifts

2 rotative days off

Key Responsibilities

Handle end-to-end product troubleshooting via email and chat

Assist with campaign setup, optimization, and performance inquiries

Collaborate with internal Product Operations and Engineering teams

Drive customer satisfaction across the full case lifecycle

Ensure adherence to SLAs, productivity targets, and quality KPIs

• Proactively identify initiatives to improve service quality and user experience
• Educate advertisers on product features and common issue types in partnership with internal specialists

What We're Looking For

Mandatory experience in paid campaign management

Degree in Marketing or a related field

Hands‑on experience in Digital Marketing

Experience in a Contact Centre or Advertising Tech service program

• Strong knowledge of social media platforms and digital advertising fundamentals

Excellent communication and customer service skills

Ability to work independently and as part of a team

Meal allowance: €7.63 per working day

• Health insurance: from day 1 (employee contribution applies; free after 6 months)

Welcome bonus: paid in 12 monthly instalments during the first year

Conditional on maintaining <6% unjustified absenteeism