Miu Miu - Client Advisor - Maternity Leave

Prada; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury brand in Milan seeks a sales ambassador to enhance customer relationships and maximize sales performance. The ideal candidate will be fluent in English, possess a passion for fashion, and have excellent communication skills. Responsibilities include providing an exceptional in-store experience and ensuring attractive visual displays. This position offers an opportunity to work within a prestigious brand known for innovation and excellence.

Competenze

• Fluent spoken English is expected; other languages are desirable.
• Experience in building long-lasting relationships with clients is essential.
• Excellent interpersonal skills and a passion for luxury/fashion.

Mansioni

• Maximize sales performance and foster customer relationships.
• Provide an excellent in-store experience and welcome customers.
• Be proactive in cross-selling and achieving sales targets.

Conoscenze

Fluent spoken English

Passion for human relations

Problem solving

Excellent communication skills

Descrizione del lavoro

Overview

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

Responsibilities

• To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

Knowledge and Skills

• Fluent spoken English expected. Other languages desirable.
• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury / fashion, art and design
• Experience of building a long-lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category