Membership Host

The Social Hub; Belfiore; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A hybrid hospitality innovator is seeking a Membership Host for their location in Florence Belfiore. The role involves creating an inclusive atmosphere, engaging with members, and managing membership spaces. Ideal candidates will have a background in hospitality, excellent customer service skills, and fluency in English. Opportunities for growth and discounts across European properties are part of the offer.

Servizi

Awesome discounts across properties

Opportunity for future growth

Dynamic work environment

Competenze

• Must be fluent in English; additional languages are a plus.
• Experience in a hotel environment preferred.
• Ability to handle stressful peak periods.

Mansioni

• Create a warm atmosphere for members and guests.
• Engage with members to gather feedback and address needs.
• Coordinate daily operations of membership spaces.

Conoscenze

Natural connector

Problem solver

Customer engagement

Formazione

Hospitality background

Descrizione del lavoro

Come reimagine hospitality with us as our new Membership host of our Florence Belfiore location!

Located in a bustling neighborhood and surrounded of local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore operates around 549 rooms, a Boulevard with commercial activities, a thriving co-working community, restaurants and a 7.000 sqm rooftop with a pool and green areas. We’re so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Florentine community?

A s our Membership Host, you’ll be operating in our front of house and membership spaces, creating a welcoming and memorable experience for everyone using The Social Hub. You’re the face of the hub and our member’s first port of call !. You know everything about our products and how to (cross-)sell these to our guests. And it’s because of you that everyone who enters our Florence Belfiore-location will become a raving fan of TSH instantly!

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• You create a warm, inclusive atmosphere where members feel supported, valued and listened.
• You’ll know your members and you create true connections with them at every interaction. You a ctively engage with members to understand their needs, gather feedback, and address concerns, ensuring a high level of customer satisfaction.
• You’ll help our members with guests, any requests and/or queries regarding our facilities (you may even pick up some new tech skills along the way!).
• You’ll be a secret concierge to the city, answering all of your guests’ questions about the best places to visit, eat, shop or party
• You’ll coordinate the daily operations of the membership spaces with your team, including regular walkthroughs of the space to ensure the Membership Experience standards.
• You’ll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)

Who You Are

• You’re a natural connector,hard working, responsible and a natural problem solver.
• You’re an octopus that loves to get your dexterity skills into action
• You have a background in hospitality, preferably in a hotel environment
• You love responsibility and handle stressful peak periods like a pro
• Fluent in English– Know any other languages? The more the merrier!
• Hard working, responsible and a “let’s do this!” mentality
• You’re a European citizen or legally allowed to work in Italy

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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