Medical Information Officer- Italian Speaker

ProductLife Group; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading medical information company in Italy is looking for a candidate to respond to medical inquiries. The role involves managing customer requests, documenting cases, and collaborating with medical pharmacists. Candidates should be fluent in English and Italian, hold a relevant diploma, and have experience in a similar field. Proficiency in Excel and Word is essential. This position offers an opportunity to work closely within the pharmaceutical sector in a supportive environment.

Competenze

• Fluent in English and Italian, capable of managing medical inquiries.
• Experience in pharmaceutical or medical information is preferred.
• Proficient in Excel and Word.

Mansioni

• Respond to medical and pharmaceutical inquiries via multiple media.
• Document vigilance cases and maintain accurate records.
• Assist in drafting written responses supervised by a pharmacist.

Conoscenze

Fluent English

Fluent Italian

Medical response skills

Telephone communication

Formazione

Diploma in Sciences / Degree / Master 1 or 2

Strumenti

Excel

Word

Descrizione del lavoro

Responsibilities

• Respond to requests for information (medical, pharmaceutical, consumer…) in the 1st line, after demonstrated experience with the support of a Medical Information Pharmacist, according to customer requirements, whatever the media of reception
• Detect cases of vigilance, transfer them to the 2nd line or document them after adequate training and demonstrated experience, with the support of a PIM – as required by the client
• Proceed to the recording of the cases to be handled on paper and / or computer, in English and Italian
• Restore managed calls in the ad hoc tool
• Under the supervision of a medical information pharmacist, draft written responses to health professionals and forward them to the appropriate person
• Carry out quality control of certain telephone call reports according to the decision tree in force
• Receive, file and acknowledge receipt of documents sent by client laboratories
• Maintain the IT sub-units up to data
• Carry out the reporting of files to the client laboratories, if necessary
• Participate in the telephone permanence (according to the days and hours determined)
• Participate in the drafting of procedures, operating methods and agreements directly related to his / her activity

Profile

• Diploma in Sciences / Degree / Master 1 or 2
• Languages: English and Italian (FLUENT)
• Excel / Word
• Similar experience would be preferred