Marketing Customer Support Representative (Italian & English)

Cross Border Talents; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is seeking a Marketing Customer Support Representative in Milan to provide B2B customer support for advertisers using their products. The role focuses on product troubleshooting, customer education, and ensuring a high level of customer satisfaction. Candidates must be fluent in Italian and English, possess strong communication and problem-solving skills. A competitive salary, bonuses, and benefits, including health insurance, are offered for this position.

Servizi

Meal allowance

Health insurance

Welcome bonus

Retention bonus

Competenze

• Fluent in Italian at a C1 level and English at a B2 level or higher.
• Strong communication skills and problem-solving abilities.
• Customer-centric mindset.

Mansioni

• Provide B2B customer support to advertisers.
• Handle end-to-end product troubleshooting and advertiser support.
• Manage case volumes through email and chat channels.

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-centric mindset

Fluent in Italian (C1)

Fluent in English (B2)

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.