Marketing Customer Support Representative

Cross Border Talents; Firenze; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment firm is looking for a Marketing Customer Support Representative to provide B2B support to advertisers using the company's advertising products. This role involves troubleshooting, educating clients, and ensuring customer satisfaction through effective communication in Italian and English. The position offers a competitive base salary, meal allowance, and health insurance from day one, with relocation support available. A strong customer-centric approach is essential for this role.

Servizi

Meal allowance

Health insurance

Welcome bonus

Retention bonus

Competenze

• Fluent in Italian (C1) and English (B2 or higher).
• Ability to troubleshoot product and technical issues.
• Experience in B2B customer support preferred.

Mansioni

• Provide B2B customer support for advertisers.
• Handle end-to-end product troubleshooting.
• Manage case volumes via email and chat.
• Collaborate with internal teams for resolution.

Conoscenze

Strong communication skills

Problem-solving abilities

Customer-centric mindset

Descrizione del lavoro

Job Title

Marketing Customer Support Representative (Italian & English)

Location

Lisbon, Portugal (On-site)

Start Date

29 January 2026

Working Hours

Initial Schedule (Phase 1):

• Monday to Sunday
• Operating hours: 07:00 – 19:00
• Rotative shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00

Later Phase (TBC by client):

• 24/7 Rotative Shifts
• 2 Rotative Days Off

Languages Required

• Italian: C1 / Native level
• English: B2 level or higher

Role Overview

You will provide B2B customer support to advertisers using the companys advertising products. The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.

This position requires strong communication skills, problem‑solving abilities, and a customer‑centric mindset.

Key Responsibilities

• Actively contribute to initiatives that improve service quality and overall user experience
• Handle end-to-end product troubleshooting and advertiser support
• Manage case volumes across email and chat channels
• Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams
• Resolve generic, technical, and product‑related issues
• Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication
• Maintain adherence to service level agreements (SLAs) and productivity targets
• Partner with internal technical specialists to educate advertisers on product features and common issues

Compensation & Benefits

• Base Salary: €1,000 (for 14 months)
• Meal Allowance: €7.63 / day
• Health Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)
• Welcome Bonus: Paid over 12 months during the first year (conditional on <6% unjustified absenteeism in the month prior to payment)
• Retention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projects

Note: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.

Relocation Support

If interested send me your English CV to [e-mail] email.