Marketing Customer Support Agent –Italian Speaker

Essence Coaching Group; Turbigo; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading digital marketing firm seeks an Italian-speaking Marketing Customer Support Agent. This on-site role in Turbigo involves assisting clients with paid campaign setups and providing high-quality support via various channels. Ideal candidates will possess experience in digital marketing and campaign management. Strong communication skills and a customer-oriented approach are essential. The position offers a competitive monthly salary of 1200 Euro gross, with working shifts spread across the week.

Competenze

• Fluent Italian and English.
• Experience in paid campaign management (mandatory).
• Degree in Marketing or a related field.
• Proven experience in Digital Marketing.
• Previous experience in a Contact Centre or Service Program for an Advertising Technology company.
• Strong understanding of social media platforms and digital advertising fundamentals.
• Customer-oriented mindset with strong communication skills.
• Ability to work independently and as part of a team.

Mansioni

• Support advertisers with paid campaign setup, optimization, and troubleshooting.
• Provide guidance on campaign performance and platform tools.
• Deliver high-quality customer service to marketing clients.
• Assist clients via phone, email, or chat.
• Maintain accurate documentation in internal systems.

Descrizione del lavoro

Marketing Customer Support Agent – Italian Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: Italian+ English
Monthly salary: 1200 Euro gross

Role Overview

We are looking for an Italian-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup, optimization, and troubleshooting

• Provide guidance on campaign performance and platform tools

• Deliver high-quality customer service to marketing clients

• Assist clients via phone, email, or chat

• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):

  • Monday to Sunday: 07:00 – 19:00

  • Shifts: 07:00 – 16:00 or 10:00 – 19:00

  • 2 rotational days off

Requirements

• Fluent Italian and English

• Experience in paid campaign management (mandatory)

• Degree in Marketing or a related field

• Proven experience in Digital Marketing

• Previous experience in a Contact Centre or Service Program for an Advertising Technology company

• Strong understanding of social media platforms and digital advertising fundamentals

• Customer-oriented mindset with strong communication skills

• Ability to work independently and as part of a team