Maintenance Technical Support Engineer TMS

ALSTOM Gruppe; Roma; In loco; EUR 40.000 - 54.000; Tempo pieno

Descrizione del lavoro

A global leader in transport solutions is looking for a Maintenance Technical Support Engineer in Rome. The role includes providing technical support on Railway Signalling Systems, managing warranty obligations, and coordinating maintenance technicians. Candidates should have a degree in Electronics or Telecommunications and be fluent in Italian. Knowledge of English and key electronic testing tools is essential for this position, offering a chance to impact the future of transportation while supporting customers worldwide.

Competenze

• Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering is required.
• Capable to interpret electric drawings and electronic design principles.
• Knowledge of major operating systems and net protocols is essential.

Mansioni

• Define and implement Maintenance and technical assistance plans.
• Coordinate and support maintenance technicians on the field.
• Supervise hardware and software retrofit and upgrade plans.

Conoscenze

Interpret electric drawings

Knowledge of electronic design principles

Knowledge of operating systems (Unix, Windows)

Knowledge of net protocols (TCP/IP)

Capability to use test tools

Teamwork and problem-solving abilities

Fluent in Italian

Good in English

Formazione

Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering

Strumenti

Oscilloscope

Wave generator

Multimeter

Descrizione del lavoro

Maintenance Technical Support Engineer TMS

Date: 8 Jan 2026

Location: Roma, RM, IT

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Rome.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom domestic and international Customers.

The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation

The position will be part of ServicesSignalling Platform Organisation - Maintenance Team

Hierarchical and Functional report to the Signalling Maintenance Manager

Network & Links

Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation.

External relationships with Customer infrastructure operators and with maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

• definition and implementation of Maintenance and technical assistance plans;
• coordination and support to maintenance technicians on field;
• provision of performances and log analysis;
• provision of structured “return of experience” process by: reporting, statistics, etc;
• execution and supervision of HW and SW retrofit and upgrade plans;
• provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
• Cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that supports by remote H24 the customer maintenance team.

Educational and technical requirements

• Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
• Capability to interpret electric drawings and schemes
• Knowledge of electronic design principle and methodology
• Knowledge of the most common operating systems (Unix, Ms‑Windows, …)
• Knowledge of the most common net protocols (TCP/IP, …)
• Knowledge of RAM analysis methodology
• Capability to use test tools (oscilloscope, wave generator, multimeter, etc…)
• Basic knowledge of railway systems and or transportation systems would be a plus

Languages

• Italian: excellent level written and spoken
• English: good level written and spoken
• Knowledge of French is desirable but not mandatory

Competencies and experience requested

• Capability of synthesis and related written exposure
• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• New graduate or one/two years of experience in electronic or electromechanical company
• Hardware and firmware design
• Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location: Rome

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.