Maintenance Technical Support Engineer

Alstom; Bologna; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global transport company in Bologna is seeking a Technical Support Engineer for Railway Signalling Systems. The role requires providing both on-site and remote technical assistance, managing warranty obligations, and ensuring system performance. Candidates should hold a degree in Electronics Engineering and preferably have at least two years of relevant experience. Proficiency in Italian and good English skills are also required. The position involves a mix of direct support and collaboration with various teams.

Competenze

• At least two years of experience in Electronic/Electromechanical company is desirable.
• New graduates will also be evaluated.
• Fluent in Italian and good knowledge of English.

Mansioni

• System performance monitoring.
• Execution and supervision of HW and SW system upgrade.
• Provide technical expertise for unknown bugs.
• Provide training to customer maintenance staff.
• Coordinate and support maintenance technicians on field.

Conoscenze

Knowledge of electronic design principle and methodology

Basic knowledge of operating systems

Basic knowledge of net protocols (TCP/IP)

Capability to interpret electric drawings

Capability to use test tools (oscilloscope, multimeter)

Knowledge of railway signalling systems

Formazione

Degree in Electronics Engineering or equivalent

Degree in Mathematics/Physics

Descrizione del lavoro

Req ID:500471

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstomdomestic and international Customers.The role includes the responsibility to be the technical Customer interface in global servicemaintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Bologna beeing theWarranty work package owner in charge of QCD (quality, cost and delivery) KPI.

Position in the Organization

The position will be part of ServicesSignalling Business UnitOrganization - Maintenance and Technical Assistance team

Network & Links

Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.

External relationships with Customer infrastructure operators and maintenance technicians.

Responsibilities and Accountabilities

The person will be responsible for:

• system performance monitoring;
• execution and supervision of HW and SW system upgrade;
• technical expertise with product engineering in case of unknow bug or unknown behaviour;
• providing Customer feedbackin order to improve products and meet Customer's needs;
• providing training to Customer maintenancestaff;
• definition and implementation of Maintenance and technical assistance plans;
• coordination and support to maintenance technicians on field;
• providingsupport to Service organization in the definition of maintenance strategy in tenders and offers;
• cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position also includes the availability to perform activities outside of the Bologna Alstom site and to be part of the team that support by remote H24 the customer maintenance team.

Educational Requirements

Degree in Electronics Engineering or equivalent.

Degree in Mathematics/Physics will be also considered.

Technical competencies

• Knowledge of electronic design principle and methodology
• Basic knowledge of the most common operating systems
• Basic knowledge of the most common net protocols (TCP/IP, …)
• Capability to interpret electric drawings and schemes
• Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) will be a plus
• Knowledge of railways signalling systems and principles will be a plus

Behavioural competencies

• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• Capability to work in stress and urgency conditions

Experience

At least two years of experience on Electronic/Electromechanical company as onsite or remote technical assistanceis is desirable.

New graduates will be evaluated.

Languages

• Italian: excellent level written and spoken
• English: good level written and spoken

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type: Experienced