Learning and Development (L&D) Partner (Luxury Retail) Milan HQ

HRsource; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A renowned luxury retail brand based in Milan is seeking a Learning & Development Partner to design impactful learning initiatives across Europe. This mid-senior level role requires 5+ years of experience in L&D within luxury retail or related sectors, strong facilitation skills, and the ability to interact with senior stakeholders. The candidate should be fluent in English and be willing to travel internationally.

Competenze

• 5+ years’ L&D experience in a business partnering role within luxury retail, fashion, lifestyle or hospitality.
• Strong ability to influence stakeholders and collaborate across teams in a matrix environment.
• Fluent in English; additional European languages are an advantage.

Mansioni

• Partner with HR and retail teams to identify learning needs and implement tailored interventions.
• Support the design and delivery of training programmes.
• Monitor training effectiveness and provide development recommendations.

Conoscenze

Facilitation skills

Instructional design

Digital learning expertise

Consultative approach

Project management

Formazione

Bachelor’s degree in HR, Education, Psychology or related field

Professional certifications (CIPD, ATD, LPI)

Strumenti

Learning Management Systems (LMS)

Analytics tools

Descrizione del lavoro

Overview

Our client is a global leader in the luxury retail sector, renowned for its craftsmanship, innovation, and exceptional client experience. With its headquarters in Milan, the brand is investing heavily in people and leadership capability as a key pillar of growth.

We are seeking an experienced Learning & Development Partner to work closely with HR and business leaders, shaping and delivering impactful learning initiatives, elevating in-store excellence, and supporting talent development across multiple markets. Based in Milan, you will act as the primary L&D partner for retail and corporate teams across Europe and selected international markets. You’ll support the design and roll-out of training programmes, advise leaders on learning needs, and ensure alignment with global standards. This is a hands-on role with significant exposure to senior stakeholders, ideal for someone who enjoys both strategy and execution.

Responsibilities

• Partner with HR, Retail and Leadership teams to identify learning needs and implement tailored interventions.
• Support the design, localisation and delivery of training programmes (product knowledge, selling ceremony, clienteling, leadership development, onboarding).
• Leverage digital learning tools and platforms to enable blended learning experiences.
• Collaborate with Talent and HR teams to support high-potential development, internal mobility and succession planning.
• Manage external facilitators and vendors to ensure consistent delivery across markets.
• Monitor training effectiveness, report on development KPIs and provide recommendations to leadership.

About You

• Bachelor’s degree in HR, Education, Psychology or related field; professional certifications (CIPD, ATD, LPI) are a plus.
• 5+ years’ L&D experience in a business partnering role within luxury retail, fashion, lifestyle or hospitality.
• Strong facilitation, instructional design and digital learning expertise.
• Ability to influence stakeholders and collaborate cross-functionally in a matrix environment.
• Experience using Learning Management Systems (LMS) and analytics tools.
• Fluent in English; Italian is not essential. Additional European languages are an advantage.
• Willingness to travel across European and international markets as needed.
• Consultative approach and strong business partnering skills
• Hands-on execution with a strategic mindset
• Luxury brand sensibility and cultural awareness
• Excellent communication and project management
• Passion for elevating people and experiences

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Training and Human Resources

Industries

• Retail Luxury Goods and Jewelry, Retail Apparel and Fashion, and Retail

Please note: this description focuses on the Essential responsibilities and requirements for the role and omits referrals, alerts, and unrelated job postings.