Lead Order Specialist

GE Renewable Energy Power and Aviation; Pomigliano d'Arco; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading aerospace company in Italy is seeking a CRO Order Manager to support commercial business administration and improve customer satisfaction. Responsibilities include managing purchase orders, internal data systems, and customer communication. The ideal candidate holds a Master's degree in Engineering or a related field, has experience in a similar role, and is fluent in both English and Italian. The position promotes a hybrid work model and offers performance-related bonuses, insurance, and diverse training opportunities.

Servizi

Performance related bonuses

Flexible benefits platform

Private medical cover

Employee assistant program

Competenze

• Must have previous experience in a similar role.
• Fluency in English and Italian, both written and spoken is required.
• Work Visa as per local regulations is necessary.

Mansioni

• Analyze and manage customers' Purchase Orders for compliance.
• Manage internal databases using Excel tools.
• Act as a liaison between the customer and internal business teams.
• Ensure timely resolution of issues and keep customers informed.

Conoscenze

Strong communication skills

Problem analysis and resolution

Project management skills

Customer-oriented approach

Formazione

Master's degree in Engineering, Economy or related fields

Strumenti

Excel

Descrizione del lavoro

Job Description Summary

At Avio Aero, a GE Aerospace company, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider specializing in the design, production, and maintenance of components and propulsion systems for both civil and military aviation. Respect for people is core to our culture and part of our commitment to FLIGHT DECK, GE Aerospace's proprietary lean operating model. We attract, develop, and retain industry-leading talent and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of Avio Aero, their work isn't just a job, it's their passion and purpose. We were meant to fly.

As CRO Order Manager you will work in the team of Commercial Service - Component Repair & Overhaul (CRO) and will report to the Contract Manager (CM). You will support the Program Manager (PM) in the administration of Commercial business, interacting with all other Functions to ensure the deliverables of Contract, improving Customers' Satisfaction and guaranteeing the business continuity. Cooperate with cross functional team to deliver on the assigned programs deliverables within the terms and conditions of the purchase orders.

Job Description

Essential Responsibilities

• Customers' Purchase Order's analysis and management, to ensure its compliance to Contract's requirements
• Components' induction (MIL) and flow down to all stakeholders of Customer's PO, through the company Standard Work tools (i.e. GE Workflows, BPM, etc.)
• Manage the internal DataLake and Databases with Excel tools, keeping record of all process steps
• Issue the Cost Estimation for Customer's approval; managing the archive and ensure correct flow down of Customer's disposition to all stakeholders
• Issue Invoice for services' performed, iaw approved quotation and / or applicable Price Catalogue, guaranteeing the invoice's compliance to the scope of work in Customer's PO
• Perform as interface between the customer and the internal business team, managing the transfer of information and requests
• Assure timely resolution of issues, keep the customer advised of the progress of the program, and support PM for changes, variations, solutions to issues
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract
• May also support proposal and negotiations
• Interface with all Stakeholders to achieve the targets (OTR Key Process Indicator - KPI) and to increase Customers' Satisfaction
• Produce effective Reporting through the company Tools / Systems : monthly report on the main deliverables of programs / contracts - comparing vs. assigned target (i.e. MIL / month; Quote / month; Invoice / month; etc.)

Qualifications / Requirements

• Master's degree in Engineering, Economy or related
• Previous experience in a similar role
• Familiar with Office Programs, in particular Excel : ability to realize pivot tables and analytical graphs, from data table
• Fluency in English and Italian both written and spoken
• Work Visa, according to local regulation, is required

Desired Characteristics

• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems
• Ability to document, plan, market, and execute programs. Established project management skills
• Appropriate sense of urgency and prioritization on tasks assigned
• Proactive, flexible and able to work in an heterogeneous team
• Customer oriented

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes smart work in hybrid mode, and encourages a good, healthy and satisfying work-life balance. We value our employees' wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone's psychological safety and daily needs.

Total Rewards

• Performance related bonuses and local bonus scheme
• Flexible benefits platform
• Life and injury insurance
• Private medical cover
• Employee assistant program
• Employee special awards (service and recognition)
• Local special agreements and discounts
• English and languages training for you and one member of your family
• Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc. We are not all the same. Just be Yourself @AvioAero!

#LI-CM

Additional Information

Compensation Grade

LPB2

Relocation Assistance Provided : No