Junior B2B Customer Success Specialist

AMILON; Brescia; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A digital gift card company based in Italy is seeking a Junior Customer Services representative for a one-year fixed-term contract. The ideal candidate will manage B2B client relationships, ensuring client satisfaction by addressing inquiries and resolving issues. The role emphasizes problem-solving and proactive risk management while coordinating with internal teams to ensure high service quality. Fluency in Italian and English is essential, along with strong organizational skills and proficiency in Microsoft Office.

Competenze

• Fluent in both Italian and English.
• Proven experience in client management or customer support.
• Strong organizational skills with multitasking capability.

Mansioni

• Support and manage assigned B2B clients.
• Address client requests and resolve issues via various tools.
• Maintain and enhance client relationships.

Conoscenze

Fluency in Italian

Fluency in English (B2 level)

Strong problem-solving mindset

Excellent organizational skills

Ability to multitask effectively

Strumenti

Microsoft Office

Excel

Descrizione del lavoro

A digital gift card company based in Italy is seeking a Junior Customer Services representative for a one-year fixed-term contract. The ideal candidate will manage B2B client relationships, ensuring client satisfaction by addressing inquiries and resolving issues. The role emphasizes problem-solving and proactive risk management while coordinating with internal teams to ensure high service quality. Fluency in Italian and English is essential, along with strong organizational skills and proficiency in Microsoft Office.