Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Bari; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

Join our team in Lisbon as a Customer Support Agent. You will support customers in Italian and English, handle inquiries via phone, email, or chat, troubleshoot technical issues, document actions, and maintain high service standards.

Key Responsibilities

• Respond to customers’ inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting).
• Document all actions taken and escalate complex issues as needed.
• Maintain high customer service standards with empathy and attention to detail.

Requirements

• Language Requirements: C2 proficiency in Italian and B2 level in English.
• Experience: Junior or Senior level in customer support (experience is a plus).
• Soft Skills: Strong communication, proactive attitude, team player, time management, empathy.
• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities.

Location

• On-site in Lisbon, Portugal.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing