Italian Speaking Customer Service for Transportation Company in Greece

Mercier Consultancy MD; Italia; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading consultancy firm is seeking Italian Speaking Customer Service Representatives for a top transportation company in Greece. This role involves assisting customers with travel inquiries, reservations, and logistics in Italian, while providing exceptional service and resolving issues. Candidates should have strong communication skills and experience in customer service, preferably in travel. The position offers a competitive monthly salary, extra salaries, training, and health insurance.

Servizi

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Fully Paid Training

Health Insurance

Competenze

• Fluency in Italian is essential; proficiency in English or Greek is an advantage.
• Previous experience in customer service, preferably in transportation or travel.
• Ability to manage high-volume inquiries efficiently.

Mansioni

• Respond to inquiries about transportation services and bookings in Italian.
• Resolve customer complaints promptly and professionally.
• Document all customer interactions in the CRM system.

Conoscenze

Fluency in Italian

Strong communication skills

Problem-solving abilities

Friendly demeanor

Strumenti

Customer service software

CRM applications

Descrizione del lavoro

Italian Speaking Customer Service for Transportation Company in Greece

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a prominent transportation company in Greece. This role is ideal for individuals who are passionate about travel and transportation, and who enjoy providing top‑notch customer service. In this position, you will assist Italian‑speaking customers with their travel inquiries and logistics needs, ensuring a smooth and enjoyable experience.

Key Responsibilities

• Respond to customer inquiries regarding transportation services, schedules, and reservations via phone, email, and chat in Italian
• Assist customers with booking processes, changes to reservations, and cancellation policies
• Provide accurate information about routes, pricing, and service options
• Resolve customer complaints and concerns professionally and promptly
• Document all customer interactions effectively in the CRM system
• Collaborate with operational teams to ensure optimal service delivery
• Stay updated on transportation regulations and company policies to provide accurate assistance

Requirements

• Fluency in Italian (both written and spoken) is essential; proficiency in English or Greek is an advantage
• Previous experience in customer service, particularly in the transportation or travel sector, is preferred
• Strong communication skills and a friendly demeanor
• Exceptional problem‑solving abilities and a commitment to customer satisfaction
• Ability to handle high‑volume inquiries in a timely manner
• Proficient in using customer service software and CRM applications
• Willingness to work flexible hours, including weekends and holidays as required

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..