Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A top-tier recruitment agency is seeking a Customer Service Representative in Rome, Italy. The ideal candidate will deliver exceptional service, possess excellent Italian language skills, and have previous experience in customer service, ideally within a premium brand. Strong interpersonal abilities and good computer literacy are required. The role offers competitive salary, relocation support to Greece, healthcare benefits, and professional development opportunities.

Servizi

Competitive monthly salary (14 salaries per year)

Health care benefits

Free online Greek language courses

Competenze

• Previous experience in customer service, ideally in a premium or luxury brand.
• Ability to handle sensitive cases with empathy and professionalism.

Mansioni

• Deliver exceptional customer service and perform troubleshooting.
• Collect and analyze customer feedback and escalate cases when necessary.
• Manage customers and ensure a premium experience.

Conoscenze

Excellent Italian language skills

Very good English communication skills

Strong interpersonal skills

Good computer literacy

Formazione

Bachelor’s degree preferred

Strumenti

CRM systems

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas