Italian Customer Support Agent | Athens, Greece | Relocation Assistance

Cross Border Talents; Genova; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading global BPO company is seeking an Italian Customer Support Agent to assist customers in Athens, Greece. This role includes solving customer issues via phone and email while delivering personalized support. The ideal candidate is fluent in Italian and has strong English skills, tech proficiency, and a collaborative mindset. The company offers relocation assistance, a competitive salary, and a supportive environment for career growth.

Servizi

Competitive salary + performance-based bonus

Paid travel expenses to Athens

14 days of hotel accommodation upon arrival

Relocation assistance + housing search support

Competenze

• Fluent in Italian.
• Solid English skills (B2 or higher).
• Basic tech proficiency and ability to learn new tools quickly.
• Availability to work rotating shifts.

Mansioni

• Assist Italian-speaking customers via phone, email, and chat.
• Troubleshoot problems using tools, training, and documentation.
• Handle inquiries with professionalism and empathy.
• Offer solutions to frequently asked questions.
• Maintain accurate records of customer interactions.

Conoscenze

Fluent in Italian

Solid English skills (B2 or higher)

Basic tech proficiency

Strong communication skills

Time management skills

Active listening

Emotional intelligence

Team-player mindset

Descrizione del lavoro

Italian Customer Support Agent | Athens, Greece | Relocation Assistance

Make your move professionally and personally.

You're fluent in Italian, tech-savvy, and ready for your next chapter. Why not start it in a city that blends thousands of years of culture with a buzzing modern vibe? Athens offers the quality of life, sunshine, and sea and now, a career opportunity you wont want to miss.

Join a leading global BPO company, one of the biggest players in the Greek market, and become the voice behind some of the worlds most respected brands.

In Athens, even the most ordinary moments feel cinematic. Mornings on your balcony, late-night strolls through historic streets, spontaneous music in the square every day holds something beautiful. Its a city that gently reminds you to be present and alive.

Your Role as a Customer Advisor

As a Customer Support Specialist, your mission is to solve problems, build trust, and make every interaction count. You'll be the face (or voice!) of the brand delivering support that feels personal, helpful, and human.

What You’ll Be Doing

• Assist Italian-speaking customers via phone, email, and chat
• Troubleshoot problems using tools, training, and documentation
• Handle inquiries with professionalism and empathy
• Offer solutions to frequently asked questions
• Represent the brand with clarity and enthusiasm
• Maintain accurate records of customer interactions

Who We’re Looking For

Must-Haves

• Solid English skills (B2 or higher)
• Basic tech proficiency and ability to learn new tools quickly
• Availability to work rotating shifts (morning/evening/weekends)

Great-to-Haves

• Previous customer support, hospitality, or client-facing experience
• Strong communication and time management skills
• Active listening and emotional intelligence
• A collaborative, team-player mindset

What’s in It for You?

We offer more than just a job this is a relocation experience with everything set up so you can focus on your career.

• Competitive salary + performance-based bonus
• Paid travel expenses to Athens
• 14 days of hotel accommodation upon arrival
• Relocation assistance + housing search support
• 40h/week (8 hours/day, 5 days/week)

Sound Like You? Apply Today.

Take the leap. Begin your new journey in Athens with a company that values people, performance, and potential.