Italian Customer Support

PlanetJobs; Palermo; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A recruitment agency in Palermo is looking for customer support professionals to manage incoming inquiries and assist clients with technical issues. The ideal candidate should have excellent communication skills in Italian and English, attention to detail, and a customer-oriented approach. The position offers relocation support, a competitive salary, and comprehensive training.

Servizi

Relocation support: Flights and accommodation

Competitive salary with 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Social responsibility initiatives

Free online Greek language courses

Competenze

• Excellent communication skills in Italian and English.
• Strong attention to detail and problem-solving skills.
• Experience in customer support roles is appreciated.

Mansioni

• Handle incoming calls, messages, and emails from customers.
• Provide information on various products and troubleshooting.
• Maintain high customer satisfaction through courteous communication.

Conoscenze

Excellent writing and verbal communication skills in Italian and English

Strong attention to detail

Good technical troubleshooting skills

Professional handling of customer concerns

Experience in customer support or technical support roles

Descrizione del lavoro

We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products, including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in Italian and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns with professionalism.
• Experience in customer support or technical support roles will be appreciated.

What We Offer :

• Relocation support: Flights, accommodation & housing assistance, all at no cost to you.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Full training by certified instructors on Dyson products and customer service techniques.
• Professional growth and development opportunities.
• Special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises, providing a great working environment with relaxing break areas.