Italian Customer Operations Specialist - Lisbon

Cross Border Talents; Napoli; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries, maintaining records, and meeting performance goals. Ideal candidates are fluent in Italian and have experience in customer service. The position offers a competitive salary and benefits, including health insurance and potential bonuses, while providing a multicultural work environment.

Servizi

Health insurance

Training allowance

Meal allowance

Potential productivity bonus

Competenze

• Experience in responding to customer requests via email, chat, and phone.
• Ability to achieve performance goals and respect deadlines.
• Strong communication skills to enhance customer relationships.

Mansioni

• Respond to customer requests through multiple channels.
• Handle support tickets and call users for resolutions.
• Maintain accurate records using CRM tools.

Conoscenze

Customer service experience

Fluent in Italian

CRM tool experience

Descrizione del lavoro

A leading recruitment agency is seeking an Operations Customer Expert to join their Customer Service Operations team in Lisbon. The role involves responding to customer queries, maintaining records, and meeting performance goals. Ideal candidates are fluent in Italian and have experience in customer service. The position offers a competitive salary and benefits, including health insurance and potential bonuses, while providing a multicultural work environment.