Italian Customer Advisor For Airbnb - Work From Home, Italy...

Sitel Corp.; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global customer service firm is seeking an Italian Customer Advisor to provide exceptional support for Airbnb. As part of the remote team, you will manage queries from hosts and guests while communicating effectively in Italian and English. Ideal candidates are attentive listeners, problem solvers, and eager to learn, with a strong internet connection and a commitment to quality service. Enjoy competitive wages, wellness programs, and growth opportunities in this engaging role.

Servizi

Paid professional training

Private healthcare & dental insurance

Growth opportunities

Wellness program

Competenze

• Must have high-speed internet access and appropriate conditions for remote work.
• Experience in customer service is a plus.
• Must possess excellent phone conversation skills.

Mansioni

• Manage hosts and guests queries.
• Present the best available solutions.
• Meet service quality goals and productivity targets.

Conoscenze

Native or proficient level of Italian (C2)

Advanced level of English (C1)

Strong communication skills

Analytical and problem-solving skills

Attention to detail

Desire to learn and advance

Descrizione del lavoro

Overview

Italian Customer Advisor for Airbnb - Work from Home, Italy

Job Description :

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!

Your future project : join our Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include :

• Manage hosts and guests queries
• Present the best available solutions leveraging a community marketplace with millions of users
• Join a specialized and open‑minded team that offers support through written communication and phone
• Meet and exceed service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have :

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Competitive wages
• Paid professional training
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Watch this video to get a sneak peak of the job in action

Italian Customer Advisor for Airbnb Work from Home Italy • Milano, Lombardia, IT