Italian Customer Advisor for Airbnb - Work from Home, Italy

Sitel Corp.; Remoto; EUR 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

A leading customer service company is seeking an Italian Customer Advisor for Airbnb, offering a remote work opportunity from Italy. The ideal candidate will possess native-level Italian and advanced English skills, with strong communication and analytical abilities. Daily responsibilities include managing queries from hosts and guests, ensuring service quality, and contributing to team goals. Competitive wages and professional training are part of the benefits package, alongside career growth opportunities.

Servizi

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Competenze

• Fluency in Italian at a native level, and advanced English proficiency.
• Ability to listen attentively and communicate effectively through phone and writing.
• Strong problem-solving skills with a keen attention to detail.

Mansioni

• Manage queries from hosts and guests.
• Present the best available solutions to users.
• Meet service quality and productivity targets.

Conoscenze

Native or proficient level of Italian (C2)

Advanced level of English (C1)

Strong communication skills

Analytical and problem solving skills

Descrizione del lavoro

Italian Customer Advisor for Airbnb - Work from Home, Italy

Job Description:

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community? Are you Italian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you!

Your future project: join our Italian Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

• Manage hosts and guests queries
• Present the best available solutions leveraging a community marketplace with millions of users
• Join a specialized and open‑minded team that offers support through written communication and phone
• Meet and exceed service quality goals, compliance regulations and productivity targets
• Create amazing experiences that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Watch this video to get a sneak peak of the job in action