IT Lead - Field Support

Dana; Rivoli; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading global technology company is seeking an IT Lead - Field Support in Rivoli, Italy. This position entails collaborating with IT teams and stakeholders, providing technical guidance, and managing project execution. Candidates should have a bachelor's degree and 10 years of relevant experience, with a strong focus on problem-solving and analytical skills. The role involves travelling to various Italian locations for business support, offering a dynamic opportunity to lead in a fast-paced environment.

Competenze

• 10 years of relevant experience required.
• Fluent in English with other language skills desirable.
• Availability to travel 20-30% within Italy.

Mansioni

• Collaborate with stakeholders to define requirements and develop solutions.
• Lead technical resources in Field Support Services.
• Manage program execution and deliver IT services.

Conoscenze

Analytical skills

Problem solving

Team building

Strong technology acumen

Presentation skills

Time management

Formazione

Bachelor's degree in Information Systems, Engineering, Computer Science or Business

Strumenti

CompTIA A+

ITIL

PMP

CISA

Descrizione del lavoro

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

Position Summary

We’re looking for an IT Lead - Field Support in Rivoli (TO).

Working with the business

• Collaborates with the business, IT colleagues, and other stakeholders to define detailed requirements, assess impact on existing capability, and develops and presents solutions with the aim of creating one global common source.
• Acts as internal consultant, providing technical guidance and business process expertise on projects, and researches strategic planning matters from a technical or business standpoint.
• Develops cross functional impact assessments as it relates to any functional or technical landscape changes / revisions / additions
• Applies a broad knowledge of various technical functions to accurately anticipate organizational impacts.

Strategy & Vision

• Establishes the Regional Field Support Services strategy together with the relevant stakeholders. Implements and maintain best practices in the area.
• Develops and maintains an end-to-end vision when designing a solution.

Technology Leadership

• Provides leadership and direction within Field Support Services to manage.
• Serves as the lead technical resource in the oversight, planning, and implementation of Field Support Services to manage.
• Facilitates the understanding of and utilization of tools that drive the dissemination of information throughout the organization.
• Drives the use of appropriate technologies for the functionality requested by the organization.
• Provides guidance to project and technical leads as the point of contact for cross functional design issues and architecture design issues
• Understands the procedures and expected system performance associated with the introduction of new information technologies, while seeking ways to collaborate with other IT members to facilitate transitions.

Delivery

• Works with IT and the Business to facilitate program and project execution, supplying resources to work under IT / Business direction to deliver approved programs / projects.
• Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment
• Provides quality, standard End User and VIP Services for Dana

Main responsibilities

• Act as change leader for benefits across the organization; promote usage to relevant departments.
• Creating the best possible, consistent user experience by working with the functional Dana IT teams
• Determine level of effort for Field Support Services work given a set of requirements, and determine estimate to complete
• Develop or assist in the development of roadmaps for the applications supported within their areas.
• Ensure adherence to IT policies, procedures, and standards.
• Provide input for budget planning and track plant-specific IT requirements in the AOP cycle.
• Deploy Dana IT standards for hardware, software, and processes.
• Actively participate in P1 / P2 incident calls, communicate plant impact and resolution status, and contribute to post-event root cause analysis.
• Direct, organize, and lead projects in the implementation and use of new software tools and systems.
• Ensure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.
• Facilitate business relationships between all applicable business and IT functions
• Lead the day-to-day responsibilities of the Regional Field Services team to include :
• 1. Service Desk incident resolution
• 2. VIP support services
• 3. New hire setup of computers, system accounts etc
• 4. Monitoring and upgrading of desktop applications, antivirus, security etc.
• 5. Plant and Office production outages due to IT failures
• Drive common processes to support the infrastructure in the region
• Manage with metrics to direct and improve IT Services in region
• Drive standardization of infrastructure hardware / software in the region using the standards set by the Enterprise Infrastructure teams
• Conduct performance management reviews of IT Field Support resources in the region by managing accountability and excellence within the team and each employee. IT Lead should strive for continuous improvement.
• Plan and conduct audits of facilities and offices as needed.
• Troubleshoot tools, systems, and software; performance-tune these applications as necessary related to Field support areas.
• Understands the organization’s strategy for managing and providing information within the Regional Field Support Services area.
• Patching and hardening for the purpose of protecting Dana’s IT assets from Cyber attacks
• Develop and maintain a formal description of the Regions Field Support Services
• Work with the functional Dana IT teams to ensure that standards, strategies and processes across the IT service lifecycle are adhered to. Coordinate IT and business resources to plan, estimate and carry out programs of systems development work to time, budget and quality targets and in accordance with appropriate standards.
• Comply with all in-plant safety practices and escalate any violations or gaps.
• Gain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications.
• Support major rollouts (e.g. Windows operating system upgrades, Office365, server and hardware refreshes, LAN upgrades, tech debt removal).
• Maintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems.

Job Position Requirements

Education : Bachelor’s degree required or regional equivalent, preferably in a related discipline such as Information Systems, Engineering, Computer Science or Business or 10+ years of related professional Dana experience.

Experience

10 Years of relevant experience

Language Skills

English (fluency in reading, writing, and speaking); other language skills desirable

Certifications

CompTIA A+. Other IT industry certifications (ITIL, PMP, CISA, etc.) are a plus

Additional skills

• Excellent analytical, problem solving, oral, written, and team building skills
• Strong technology acumen; familiar with key concepts around data, applications and infrastructure
• People management skills; good relationships with team members
• Excellent presentation skills; good written and verbal skills
• Excellent time management and organizational skills; attention to detail
• Availability to travel for some business trips (20-30%) to Italian locations, for example : Reggio Emilia, Mestrino (PD), Cavenago (MB), Luserna (TO), Arzignano (VI).

Core Competencies

• Ability to think and act in a strategic way
• Can lead & act consistently with the company’s strategy and values
• Able to demonstrate strategic problem solving, good decision making and sound judgment
• Demonstrates sound business and technical acumen
• Ability to build and develop talent
• Able to align talent to the company’s strategy
• Demonstrates ability to develop self and others
• Shows evidence of continuous learning
• Demonstrate performance leadership
• Ability to demonstrate an effective approach to engagement and problem solving
• Able to build trust and engage others
• Can build or contribute to an inclusive team environment, demonstrates strong interpersonal communications
• Ability to achieve planned results
• Demonstrates a strong customer focus through planning and actions, acts with initiative and urgency
• Shows the ability to be a change leader with adaptability and continuous improvement
• Ability to hold oneself and other accountable for results
• Demonstrates the ability to leverage all available resources to achieve results

“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile