It Business Partner - Salesforce

Altro; Lazio; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Italy is seeking an IT Business Partner - Salesforce to collaborate across departments, align IT services with business needs, and manage project demands effectively. The ideal candidate has 3-5 years of experience, particularly with Salesforce, and holds a relevant degree. This role requires strong project management skills and proficiency in both English and Italian.

Competenze

• 3–5 years of experience in IT project management or business analysis.
• Experience with ERP or CRM platforms, particularly Salesforce.
• Proficiency in English and Italian at B2 level or higher.

Mansioni

• Ensure IT services align with organizational business needs.
• Manage service and project demands, ensuring compliance with standards.
• Coordinate with various departments to implement IT solutions.

Conoscenze

Project Management

Business Analysis

Salesforce

Cloud Infrastructure

ITIL Foundation Certification

Formazione

Bachelor’s Degree in Engineering General or Computer Science

Master’s Degree

Strumenti

MS Project

Descrizione del lavoro

RINA is currently recruiting for an IT Business Partner - Salesforce to join its office in Genoa or Rome (Italy) within the Global IT Operations Division.

Mission In this role, you will ensure that IT services effectively align with the organization’s business needs. You will be responsible for managing and prioritizing service and project demands, ensuring alignment with budget and IT architecture, and maintaining compliance with GDPR and IT security standards. Collaboration with various departments to design, develop, and seamlessly implement IT solutions will be a cornerstone of your responsibilities, ensuring top-notch service delivery and unparalleled user satisfaction.

Key Accountabilities Demand Management :

Collect, analyze, and prioritize service and project requests from business and stakeholders.

Ensure alignment between demand, budget, and IT application architecture.

Evaluate technical and economic feasibility of proposed solutions, managing conflicts and critical issues.

Impact Evaluation :

Assess the impact of changes on applications, data, infrastructure, and end users.

Collaboration :

Work with IT Cloud Infrastructure and IT Architecture teams to ensure application availability and performance.

Coordinate with IT Security to ensure new applications meet Security by Design requirements.

Engage with Procurement for tender operations when applicable.

Project Management :

Manage the design, development, and implementation of IT solutions.

Define work plans, resources, timelines, and costs for projects, monitoring progress and resolving issues.

Collaborate with development and project teams to define technical specifications.

Communication & Documentation :

Manage communication and collaboration among internal and external project stakeholders.

Draft technical documentation and progress reports.

Provide training, assistance, and maintenance support for solutions.

Maintenance & Support :

Conduct preventive and corrective maintenance of IT applications.

Provide second and third-level support for application issues, managing service requests beyond IT Service Support’s scope.

Ensure continuity of IT services by managing expectations, risks, and critical issues.

Update documentation and operating procedures related to applications.

Education

Bachelor’s Degree in Engineering General or Computer Science

Master’s Degree

Qualifications

3–5 years of experience in IT project management, business analysis, or a similar role.

Experience in managing one or more projects involving market-leading ERP or CRM platforms and vertical solutions (e.g., Salesforce Sales and Field Service Management).

Knowledge of the following technologies / products :

Project Management tools (e.g., MS Project).

Cloud infrastructure and application architectures.

Nice to have :

ITIL Foundation certification and / or other relevant IT certifications.

Proficiency in English and Italian at B2 level or higher.

Competencies

ADDRESS THE WAY – Have a big picture of different situations and reinterpret it in a perspective way.

BUILD NETWORK – Forge trust relationships, across departments, and outside the organization.

CLIENT INTIMACY – Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction.

EARN TRUST – Take everyone's opinion into