Information Technology Technician

Optimis Tech; Milano; Ibrido; EUR 30.000 - 33.000; Tempo pieno

Descrizione del lavoro

A leading industrial technology company in Milan is looking for an IT Technician to join their Help Desk team. This role involves providing support for help desk software and troubleshooting SQL and Microsoft systems. The ideal candidate will have strong problem-solving skills and be flexible to work shifts, with a potential for remote work after six months. A salary range of €30–33K plus additional benefits is offered.

Servizi

€1k per year in services

Possibility of shift work earnings

Initial training and onboarding support

Competenze

• Strong knowledge of IT infrastructure and full-stack environments.
• Experience with SQL and relational databases.
• Familiarity with Microsoft systems and collaboration platforms.

Mansioni

• Provide 1st level support for help desk software.
• Manage and resolve support tickets.
• Perform technical troubleshooting on SQL and Microsoft systems.

Conoscenze

IT infrastructure and full-stack environments

SQL and relational databases

Microsoft systems and collaboration platforms

Network protocols (TCP / IP)

Problem-solving and analytical skills

Effective communication and teamwork

Descrizione del lavoro

IT HELP DESK | SQL & MICROSOFT | PIEDMONT & REMOTE | SHIFT-BASED | €30–33K + BENEFITS

IT Technician – Help Desk Support (Hybrid after 6 Months)

We are seeking a proactive IT Technician to join the Software Help Desk team of a leading industrial and operational company. This organisation is renowned for delivering innovative, technology-driven solutions to clients across multiple industries, including automotive, retail, and manufacturing.

Responsibilities

• Provide 1st level support for help desk software (typically 2nd level in the market).
• Manage and resolve support tickets, ensuring all actions comply with SLAs.
• Perform technical troubleshooting on SQL, Microsoft systems, and full-stack environments.
• Analyse reported issues to identify root causes and propose solutions.
• Collaborate with team members and escalate complex issues appropriately.
• Maintain accurate ticket documentation in the company CRM.
• Participate in infrastructure implementations and support onboarding processes.

Requirements

We are seeking professionals with strong knowledge and skills in :

• IT infrastructure and full-stack environments
• SQL and relational databases
• Microsoft systems and collaboration platforms (SharePoint, Microsoft 365, etc.)
• Network protocols (TCP / IP), basic networking, and VPN
• Problem-solving and analytical skills
• Effective communication and teamwork

Additional Details & Benefits

• Salary : €30k–33k, plus additional earnings from shift work and overtime (€4–5k potential).
• Extra benefits : €1k per year in services such as travel, fuel, gift cards, or restaurant tickets.
• Initial training and onboarding in Piedmont are critical for the first 6 months.
• Opportunity to work in a positive team climate with a focus on continuous learning and problem-solving.

Ideal Candidate

• Solution-oriented, able to identify and fix issues independently.
• Flexible and able to work shifts, including evenings and nights.
• Strong commitment to delivering excellent service and respecting SLAs.

Working Schedule

• Shift work : 8 : 30–18 : 00, with availability to cover 14 : 00–22 : 00 or 18 : 00–02 : 00 as needed.
• 5 days a week onsite in Piedmont for the first 6 months during onboarding and team integration.
• After 6 months, 1 day per week remote working is available.

Interview Process

• 2–3 interviews, completed within 2 weeks.
• Onboarding and integration into the team during the first 6 months are highly prioritised.

Please contact to learn more about this amazing opportunity!