Information Technology Support Engineer

Black Pen Recruitment; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A recruitment agency is looking for an Information Technology Support Engineer in Rome, Italy. The role involves providing Level 2 support for desktop and laptop systems and troubleshooting various hardware and software issues. Candidates should have experience with both Windows and macOS, along with proficiency in Microsoft 365 applications. The position offers a contract employment type and emphasizes the importance of customer satisfaction and SLA compliance.

Competenze

• Experience in providing Level 2 IT support for desktop and laptop systems.
• Proficiency with Windows and macOS troubleshooting.
• Familiarity with Microsoft 365 applications.

Mansioni

• Manage escalated support issues from Level 1.
• Provide onsite and remote support to end users.
• Ensure compliance with SLA and customer satisfaction.

Conoscenze

Level 2 support

Troubleshooting hardware and software

Microsoft 365 applications

Active Directory management

Network connectivity troubleshooting

Descrizione del lavoro

Direct message the job poster from TECEZE

Provide Level 2 support for desktop, laptop, and peripheral issues escalated from L1 support.

Troubleshoot complex hardware and software issues that require deeper technical knowledge.

Resolve OS-level issues (Windows/macOS), including performance, crashes, and configuration errors.

Install, configure, upgrade, and troubleshoot Windows OS and standard enterprise applications.

Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Handle profile corruption, application crashes, and compatibility issues.

Manage Active Directory tasks:

Support Entra ID (Azure AD) user and device-related issues.

Troubleshoot login, GPO, and authentication issues.

Diagnose and replace faulty hardware components (HDD/SSD, RAM, batteries).

Support printers, scanners, docking stations, monitors, and mobile devices.

Troubleshoot LAN/WAN, Wi‑Fi, and VPN connectivity issues.

Autopilot setup and troubleshooting

Resolve DNS, IP configuration, and network access problems.

Provide professional onsite and remote support to end users, including VIP users.

Ensure SLA compliance and high customer satisfaction.

Onboarding & Offboarding Support

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

Computer and Network Security

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